Rdio Help Center

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FAQ

Last updated Feb 01, 2012

What is Rdio?

Rdio is a music service, where you discover music through your friends and followers. Rdio works in a browser, on your desktop, on Android, BlackBerry, Windows 7 Phone and iPhone smartphones, iPads, and on Sonos and Roku systems. Rdio also provides music downloads.

What does it cost?

Rdio Unlimited costs $9.99/month, and supports web, mobile and supported media player use. Rdio Web costs $4.99/month, and supports web use only.

Is Rdio legal?

Yes, Rdio is 100% licensed music.

Where is Rdio available?

Rdio is currently available in the US and Canada, though support for more regions is coming soon — however, due to licensing restrictions, not all songs are available for streaming and/or download.

Can I travel abroad with Rdio?

Although Rdio is currently available in the US, Canada, Germany, Australia, and New Zealand only, paying subscribers can use Rdio on both the Web and Mobile phones while traveling abroad. Rdio’s Mobile apps need to connect with Rdio’s servers at least once every 30 days.

What are the system requirements?

Rdio on the web works in Firefox 3.5+ (all platforms), Safari (Mac and Windows), Internet Explorer 7 & 8 (Windows), and Google Chrome.

Rdio for iOS requires OS 3.0+, and works on iPhone and iPod touch and iPad.

Rdio for BlackBerry works on Curve 8500+, Bold, Tour, Torch, Storm, Style, and Monza.

Rdio for Android requires OS 1.6 and later.

Where can I get the apps for Android, BlackBerry iPhone and iPad?

Get more information about the Rdio for Android, BlackBerry and iOS apps on Rdio's Mobile page.

How do I get Rdio on Sonos?

Connect Rdio to your Sonos music system to play music anywhere in the house. Use your controller to find Rdio in the ‘More Music’ menu, sign in and start playing instantly. 

Rdio’s Sonos integration will allow for up to 3 zones playing simultaneously. 

You’ll only be able to connect your Sonos and Rdio accounts if you have Rdio Unlimited.  If you don’t yet have an Unlimited Rdio account, be sure to sign up for a free trial or upgrade on the web first.

What about the Rdio channel on Roku?

Search for the Roku Channel Store for the Rdio app, then add it to your home screen. Launch it and log into your Rdio account, then go to http://www.rdio.com/roku from your computer. You’ll be prompted to enter the unique Roku code from your TV screen there. 

You'll also need Rdio Unlimited to use Rdio on your Roku.

And the desktop apps?

Download the Rdio desktop apps here. The first time you buy a song or an album you will be asked to download Rdio for Mac or Windows if you haven't already. 

What do the mobile apps do?

Android, BlackBerry and iOS  apps provide much of the same functionality as the website does, and they also let you sync music for playing it when you're offline.

What do Rdio's desktop apps do?

Rdio for Mac or Windows:

  • allows you to play, edit, and create without an open browser window or tab.
  • downloads MP3s you purchase from Rdio.
  • matches your iTunes or Windows Media Player library with your Rdio Collection.

What does matching my library do exactly?

Rdio's Mac or Windows apps will first find the file on your computer that describes what is in your iTunes or Windows Media Player library. It then reads the file and looks for names of artists, albums and songs and sends those names to Rdio. The artists, albums or songs you have in your library that Rdio also has in its catalog, will be added to your Rdio Collection. It’s a quick and easy way to match the collection you have on Rdio with the one you have on your computer, so you don't have to start from scratch.

Does that mean I’m sending you all my MP3s?

No. No song files are ever sent or uploaded or in any way transferred from your computer to Rdio. It’s simply a list of artists, albums and songs that is sent.

Does that list stay linked to me?

Nope. We do the matching, and then disassociate the list from your account. You can sync your library as often as you like and only new artists, albums and songs are added to your collection on Rdio.

How do I download music?

To purchase music from Rdio's web site, click the little '+' icon next to all playlists, albums and songs and select "Download ...".

What format do you use for music downloads?

Plain old MP3. That means no DRM. We deliver music downloads in the highest bit rate we have available to us, 256 kbps.

Where do the music downloads go on my computer?

Rdio's desktop apps (which do the actual downloading of the music) make a folder called Rdio Downloads inside your current music folder, and place music downloads inside this folder. The desktop app also adds the music you buy from Rdio to your iTunes or Windows Media Library. 

Are Rdio streams high quality?

We strive to provide the best possible listening experience, so we provide high-quality streams over a Wifi connection and for songs that are Synced to Mobile and only stream a lower bitrate if you’re on a 3G connection.

We’re still experimenting with different bit rates and encoding formats, so do let us know if you have feedback about Rdio’s sound quality.

How can I find music on Rdio?

The best way to find music is to find people to follow — that way you can see what they’ve played, and you can browse through their collections and add to your own. You can also search Rdio for your favorite artists, albums and songs. Be sure to check out the Browser section, where you'll find New Releases, music that's currently popular on Rdio, personalized recommendations, and Stations.  See Music Discovery for more ways to find new music on Rdio. 

What’s the Collection on Rdio for?

You can think of it as a handy set of bookmarks to your favorite music. However, you can play all music on Rdio, regardless of whether it’s in your Collection or not.

How do I make a playlist?

Find a song you want to use to begin building the playlist and click the little '+' icon next to the song and select *Add to playlist...* in the menu. In the little popup that appears, you can create a new playlist or add the song to an existing one. Find out more at the Playlist page

Can my friends and I collaborate on a playlist?

Yes you can. On the page for your playlist, just below the title of the playlist and right above the list of songs in the playlists, check the box marked “Enable Collaboration”. In the menu, you can choose who’s able to collaborate on the playlist. Now give the address of the playlist page to your friends and tell them to check the box called “Participate”. They can now add and remove songs as well as re-order the list.

When I buy mp3s from Rdio, where do the files go on my computer?

Rdio's desktop apps (which does the actual downloading of the music) makes a folder called Rdio Downloads inside your current Music folder, and places music downloads inside this folder. It also adds the music you buy from Rdio to your iTunes or Windows Media Library.

Something’s broken, who do I tell?

Please visit the Rdio help site's discussions and let us know there. Thanks!

You’re definitely missing this feature or that feature or... who do I tell?

We'd like to make something for you and millions of other people to love using, so please do tell. Visit the Rdio help site's discussion section and let us know there. Thanks in advance for taking the time.

Why don’t you have this band or that album?

We're constantly adding new music to Rdio's catalog.  To stay updated on our newest content partners, check out the Rdio blog and Twitter account. View our current Content Partners on the Content Partners page.

What does the name “Rdio” mean?

It doesn’t mean anything in itself, but it’s a play on the words “radio” and “audio”.

How do you pronounce “Rdio”?

We say “r-dee-oh”.

How do I contact you?

For general inquiries or support requests, send an email to help@rdio.com. Press inquiries should be directed to press@rdio.com. See our Contact page for all email addresses and request forms.