If Rdio for Android is being problematic, here are some suggestions for troubleshooting:
- Restart your device — does the problem persist after a restart?
- Upgrade to the most recent version of the app — the bug you encountered may have already been fixed in our most recent update.
- Check your phone's available memory — you can only sync as much music as your phone’s memory will allow. Once it’s full, the app won't sync more music until you've made more space available.
- Also, make sure your device isn't low on the other kind of memory (RAM). If it is, the phone may begin to automatically kill background services.
- Charge your battery -- phones low on battery may be unable to sync.
- Are you using a standard ROM? While we obviously don't anticipate any issues with running Rdio on rooted/non-standard ROMs, it's not something we test on.
- To wipe the app from your SD card entirely and start fresh: mount the SD to your computer (via USB connection) and open the Volume on your Desktop. From there, delete the Rdio folder/directory. [Note: If you have a Galaxy or HTC Incredible, you’ll need to nuke the directory from your internal memory instead.
Send us details
Still having problems? Please try to reproduce the issue, and send us step-by-step instructions on how you reproduced it, including what you experienced from the above suggestions. If a bug isn't causing the app to crash, we may also ask you to send Rdio an error log. You can do this by opening and closing the menu 6 times — then select Send Log.