If Rdio for Android is being problematic, here are some suggestions for troubleshooting:
- Restart your device — does the problem persist after a restart?
- Upgrade to the most recent version of the app — the bug you encountered may have already been fixed in our most recent update.
- Check your phone's available memory — you can only sync as much music as your phone’s memory will allow. Once it’s full, the app won't sync more music until you've made more space available.
- Also, make sure your device isn't low on the other kind of memory (RAM). If it is, the phone may begin to automatically kill background services.
- Sign out of the app and back in (note: your synced music will automatically re-sync when you reinstall)
- Are you using a standard ROM? Though Rdio may work on your rooted device, there are too many phone/ROM combinations for Rdio to officially support anything other than a standard Android build.
- Try our Beta app and see if this issue has been fixed.
- To wipe the app from your SD card entirely and start fresh: mount the SD to your computer (via USB connection) and open the Volume on your Desktop. From there, delete the Rdio folder/directory. [Note: If you have a Galaxy or HTC Incredible, you’ll need to nuke the directory from your internal memory instead.]
- Check your sync progress by going to Menu > Sync. If the sync appears to be stuck on one album/track, let us know by emailing email@example.com.
- Check you have sufficient available storage. You can check this by going to Settings > SD Card & Phone Storage (these steps may differ depending on your device)
- Receiving a track playback error on a synced track? Let us know about it by emailing firstname.lastname@example.org.
Send us details
Still having problems? If a bug isn't causing the app to crash, we may also ask you to send Rdio an error log. To send a log, click Settings > Submit Log.