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Android Troubleshooting

Last Updated: Mar 17, 2014

If Rdio for Android is being problematic, here are some suggestions for troubleshooting:

  1. Restart your device — does the problem persist after a restart?
  2. Upgrade to the most recent version of the app — the bug you encountered may have already been fixed in our most recent update.
  3. Check your phone's available memory — you can only sync as much music as your phone’s memory will allow. Once it’s full, the app won't sync more music until you've made more space available.
  4. Also, make sure your device isn't low on the other kind of memory (RAM). If it is, the phone may begin to automatically kill background services.
  5. Sign out of the app and back in (note: your synced music will automatically re-sync when you reinstall)
  6. Are you using a standard ROM?  Though Rdio may work on your rooted device, there are too many phone/ROM combinations for Rdio to officially support anything other than a standard Android build. 
  7. Try our Beta app and see if this issue has been fixed.
  8. To wipe the app from your SD card entirely and start fresh: mount the SD to your computer (via USB connection) and open the Volume on your Desktop. From there, delete the Rdio folder/directory. [Note: If you have a Galaxy or HTC Incredible, you’ll need to nuke the directory from your internal memory instead.]
Are you having problems syncing?

  1. Check your sync progress by going to Menu > Sync. If the sync appears to be stuck on one album/track, let us know by emailing help@rdio.com.
  2. Check you have sufficient available storage. You can check this by going to Settings > SD Card & Phone Storage (these steps may differ depending on your device)
  3. Receiving a track playback error on a synced track? Let us know about it by emailing help@rdio.com.

Send us details

Still having problems? If a bug isn't causing the app to crash, we may also ask you to send Rdio an error log. To send a log, click Settings > Submit Log.