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BlackBerry Troubleshooting

Last Updated: Mar 17, 2014

If Rdio for BlackBerry is being problematic, here are some suggestions for preliminary troubleshooting:

  1. Try streaming or syncing over both a cellular data and WiFi connection. Does one work but not the other?
  2. Perform a soft restart on your device by pressing [ALT][CAP][DELETE] together.
  3. Does the problem persist after a soft reset? You can perform a hard reset by pressing the Reset button located on the back of your device -- you may need a pin or other small object for this.
  4. Check your phone's available memory. You can only sync as much music as your phone has available space. Once it’s full, the app won't sync more music until you've made more space available.
  5. Charge your battery — phones low on battery may be unable to sync.
  6. Delete and reinstall the app — though it’s a last resort, often a fresh start will clear up the issue.
  7. Check our Rdio for BlackBerry app forum in case other Rdio users are having similar problems.

Supported Models

  • Bold – 9000, 9650, 9700, 9780, 9790, 9900, 9930, 9981
  • Curve – 8500, 8520, 8530, 8530i, 8900, 9220, 9230, 9300, 9320, 9350, 9360, 9370
  • Pearl – 9100, 9105
  • Storm – 9500, 9520, 9530, 9550
  • Style – 9670
  • Torch – 9380, 9800, 9810, 9850, 9860
  • Tour – 9600, 9630

Send us details

Still having problems? Please try to reproduce the issue, and send us details. Please send which BlackBerry phone model you’re using, and step-by-step instructions on how you reproduced the problem, including what you experienced from the above suggestions.