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Windows Phone Troubleshooting

Last Updated: Mar 17, 2014

If Rdio for Windows Phone is being problematic, here are some suggestions for troubleshooting:

  1. Restart your device — does the problem persist after a restart?
  2. Try streaming over cellular data and WiFi. Does one work but not the other? If so, there might be a problem with one of the connections.
  3. Upgrade to the most recent version of the app -- the bug you encountered may have already been fixed in our most recent update.
  4. Delete and reinstall the app — though it’s a last resort, often a fresh start will clear up the issue.
  5. Check the Windows Phone forum in case other Rdio users are having similar problems.
Please note that Rdio runs on Windows Phone version 8 or newer.

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Still having problems? Please try to reproduce the issue, and send us details. Please send us step-by-step instructions on how you reproduced the problem, including what you experienced from the above suggestions.