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Trouble listening to music

Chris Rocco Jan 27, 2012 10:56AM PST

I am using Firefox 9.01 and the operating system is Windows Vista Home Premium. I purchased a subscription yesterday and I have been having issues listening to music since then. Songs will start but will stop after a couple of seconds and be off and on for the length of the song. I don't believe it is my internet connection as everything else is working fine. I had no problems before I purchased a subscription.

Community Responses

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Madelyn Rdio Employee Jan 27, 2012 01:06PM PST

Hi Chris,

To start, would you:
1) Make sure you have Rdio open in a single browser & tab, not multiple instances at the same time.
2) Try refreshing/reloading Rdio in your browser.
3) Quit and restart your web browser, then try Rdio.
4) If you’re using Rdio's desktop app, try playing music without it running.

If it’s still not streaming properly, would you try from another browser (preferably Chrome) to see if things are any better there?

Thanks for your patience and help with this,
Madelyn

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David Crawley Jan 27, 2012 02:25PM PST

I notice the same thing, even trying all the suggestions above - the music regularly cuts out for about 3 seconds then resumes.

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Chris Rocco Jan 30, 2012 09:25AM PST

I am using Chrome now, and I have had no problems.

Up 0 Rated Down
Madelyn Rdio Employee Jan 31, 2012 04:59PM PST

Chris - Great to hear it!

David - How's Chrome working for you? If it isn't minimizing the interruptions, please do send along your browser and OS information.

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