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Adobe Flash 11 Error - "A script in this movie is causing Adobe Flash Player to run slowly."

A Engel Mar 20, 2012 06:42PM PDT

On one of the computers I use to access rdio (WIndows 7 64-bit, Firefox 11), I get the following error dialog box popup about every two minutes while listening to rdio:

A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?

If I abort the script, then music playback stops. If I choose not to abort the script, I get another error dialog about 2 minutes later.

I have only seen this problem since switching to the new UI. I tried uninstalling and reinstalling Flash. The version that I now have installed is 11.1.102.63.

Any ideas?

Community Responses

Up 1 rated Down
Mike K. Rdio Employee Mar 21, 2012 04:20PM PDT

Hi there,

Thanks for writing in. If you're continuing to see this after updating, here is a Flash Settings adjustments that seem to be fixing the pop-ups for most:

1. Manually tweak global settings right here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
2. Set your "Global Storage Settings" to 10MB.
3. Then, since Global Settings are for sites you haven't yet visited, you'll need Flash to forget Rdio. Click "Website Privacy Settings" tab (or go here): http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html
4. Find "www.rdio.com " and delete it.

Please do let us know if you're continuing to see the pop-up after trying the above steps!

Best,
Mike

Up 0 rated Down
A Engel Mar 21, 2012 07:29PM PDT

Thanks for the quick response. I tried your approach, but it doesn't seem to have helped. I still get the script error popup every couple minutes in Firefox.

I was able to switch over to Google Chrome on the same computer (version 17.0.963.79) and am not getting the error popup using this browser, though. I will keep using this for the time being, but if you have any other things to try in FF, that'd be great, too, as it is my primary browser.

Thanks again for your help.

Up 0 rated Down
Mike K. Rdio Employee Mar 22, 2012 03:31PM PDT

Hi there,

I would recommend using Chrome for the meantime while we investigate this issue further. I'll contact you on this thread if I need any more information from you to investigate. Thanks so much for your patience and cooperation.

Cheers,
Mike

Up 0 rated Down
E Parry Sep 14, 2012 02:59PM PDT

Hi, this might be reposting, not sure, anyways, I get the same thing on Firefox 15.0.1 on Windows XP, but not on Windows 7 (same version of Firefox).

Thanks,

-e

Up 0 rated Down
Kevin Ebaugh Rdio Employee Sep 14, 2012 04:05PM PDT

Hi E,

Can you compare the details of your computers by visiting http://supportdetails.com from both, and seeing if there are any differences that might be the culprit (versions of Flash, etc.)? Please write in to help@rdio.com if the issues persist.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

Up 0 rated Down
Bartek Wojciechowski Oct 06, 2013 06:23AM PDT

Having the issue with both Explorer and Firefox Win7. Updated to newest flash and tried the 10mb tweak without any difference.

Chrome isnt the solution guys.. or other browsers. Nobody will bother running Chrome just for Rdio and also its impossible to recommend this to friends, running only Explorer, not having any geek skills.

Hope you can work quickly on a Explorer solution!

Regards,
Bartek

Up 0 rated Down
Bartek Wojciechowski Oct 06, 2013 07:02AM PDT

So reasearching the issue, found it has to do with script time-out. In newer explorer you cannot manually edit the time-out session for scripts. So I found this article and it solved my script error in Explorer. Should be something like that for other browsers. Just use the "fix me" part in article.

http://support.microsoft.com/kb/175500/en-us

ENjoy!

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