Mobile app drops off
I am using the mobile app to stream in my car. On a pretty regular basis my app will drop off right after the transition to a new song. I live in Miami so there aren't really any dead spots as far as service. Usually when it happens it will play one or two seconds of the new song and then it is as though I paused it, but I didn't. I have the lower streaming rate set, is this a common issue?
Community Responses
To add this is usually in my car so I am streaming of 3g. This is not synced music this is streamed
Rdio Employee
Jun 07, 2012 11:13AM PDT
Hi Matt,
If the issue is only with streamed (and not synced) music, it may be related to your 3g network. This isn't a common issue for us. Can you do a quick speedtest.net test next time this is happening? You can get the app for free in the app store. You'll also want to make sure your phone has been restarted recently and that you have the most recent version of the Rdio app.
Best,
Nate
I had another drop earlier today here is the speedtest results
https://skitch.com/mherzber/89t5u/photo.png
Rdio Employee
Jun 09, 2012 12:35PM PDT
Thanks for the update Matt. Can you set your streaming quality to high for a little bit for some testing. Let's see if the same issue continues on that setting.
Best,
Nate
Here is a recent test when it died with high quality
https://skitch.com/mherzber/896tg/attachment-640x960
It seems to be that it is usually during the first song when i first get in my car it drops
Rdio Employee
Jun 11, 2012 11:06AM PDT
Hi Matt,
I've alerted our engineering team to your issue. Please keep us posted over the next few days if your streaming problems continue.
Thanks,
Nate
So I did a bit more testing and here are a few things to add. For one it has been pretty bad the last two days and I have done a few phone restarts.
Also another thing that was weird. I previously had spotify a few months ago and had this same issue a ton. However I dont have this issue at all with pandora. Do you know if rdio and spotify stream in a diff way or quality than pandora?
Also to add I do have a bluetooth device http://www.belkin.com/IWCatProductPage.process?Product_Id=525857 which again never issues with ipod or pandora just rdio and spotify.
Not sure if that helps but thought I would add
I did a search for "bluetooth" and found a number of issues similar to mine
http://help.rdio.com/customer/portal/articles/search?kb_topic_ids=27647%2C27648%2C27649%2C27650%2C27651%2C27652%2C27653%2C27654%2C27655%2C27656%2C27658%2C27659%2C203043%2C27781%2C27773%2C27774%2C27775%2C27776%2C27777%2C27778%2C27779%2C27780%2C205641&page=3&q=bluetooth
Also a bit more in depth explanation of my issue.
1. I am listening
2. It goes to pause
3. I click the bluetooth button to re-sync
4. It plays 1 second of audio then stops
5. I have to hit play again on the app
Rdio Employee
Jun 16, 2012 08:42PM PDT
Thanks for the additional info Matt, I'll submit a bug report to engineering.
Best,
Nate