Cannot remove music from full device
I have filled up my Samsung SII with synced music (I know you are working on allowing use of the SD card, can't over-stress how important that is). Using Rdio on the phone (not online) I have removed some of the music from my collection to make room. When I try to Sync in order to propagate the change, the Sync option is grayed-out and I am told my Device is Full.
How can I make room for new music on my full device when I cannot sync because my device is full?
I have tried restarting the phone and the problem remains.
Community Responses
Rdio Employee
Jul 02, 2012 01:19PM PDT
Hi Justin,
Unfortunately, storage with a few specific devices like yours is tricky as the internal memory displays as an SD card. When the specific device is set up like this, the Rdio app asks for the path to the device's SD, and is pointed to the internal memory.
You'll need to make at least 350mb of space available on your internal memory in order to start the syncing process to remove the files. You can either move other items or apps from your internal memory, or you can manually delete your synced files in the "audio" folder contained within the Rdio app folder.
I'd recommend deleting the "audio" folder completely, and re-syncing (Directory location: Android>Data>com.rdio.android.ui>Files>s1101081>audio). This will delete all your synced music, and you'll have to re-sync—apologies for any inconvenience.
If you're still seeing issues after deleting "audio" manually, try completely deleting and reinstalling the app, and that should take care of any remaining issues. Let me know if you;re still seeing any problems.
Best,
Mike
Sorry to have to say this (because I love Rdio) but this is a big annoyance for me also. Every time I hit a "device full" error I have to re-sync.
Maybe whoever wrote the sync code can make the first pass look for audio to delete, then a second pass to download new tracks and only throw the error if the device is still full at that point. It would make for a much more user-friendly experience. Especially considering most people won't know how to use a file-browser to delete files manually and expecting that level of knowledge is uncool in my opinion.
Just my 2c.
Rdio Employee
Jan 23, 2013 03:23PM PST
Hi Jamie,
Thanks for writing in. We recently launched an Android update that includes the ability to choose a custom storage location.
Here are the instructions on how to achieve this:
Custom storage location:
NOTE: Use this feature only if you have a device where the app is not automatically storing to your sd card.
-Allows you to manually specify the path to store offline music
-To use this feature you must go to settings->sign out (you will have to re-login and re-sync).
-At the login screen there will be an sd card icon in the upper right corner (http://cl.ly/image/1X0Q1c1z1Y2s)
-Select "Custom" from options presented
-Enter the absolute path of the storage directory (must start with / )
-For example, the Samsung Galaxy SII has an sd card path of /mnt/sdcard/external_sd (note the actual path on your device may vary).
Hopefully this will help with space issues! Before you do this however, it'd be great to get a log from your device so we can look into improving syncing with full devices for a future release. To send in a log, head to settings > submit log.
Best,
Emilie