Rdio Help Center

Emilie B. Rdio Employee Jul 03, 2012 10:28AM PDT

Hi Rich,

This is something we'd like to get to the bottom of as quickly as possible. Here are a few things to try first:

1) Completely log out and back in, making sure that Rdio is only open in one instance.
2) Try it out in a different browser and see if it's working there.
3) Reboot your computer

If Rdio.com is still acting up after trying the above, would you confirm that you're using the latest version of Flash (which you can check here: http://kb2.adobe.com/cps/155/tn_15507.html), and also that you're not blocked by a firewall, say, at work (check that here http://player.bitgravity.com/debug/)?

Thanks for your patience,
Emilie

Hi, Thanks for the feedback.

I have tried rebooting.
I have tried Chrome and Firefox for Browser app.
And i also have the desktop client installed.

I have also disabled Firewall.

Ive tried on a number of different machines i have at home.
And ive tried my work laptop with VPN enabled, to see if i could get access from somewhere else. But same issue.

Chrome by default has the latest flash i believe.
(the above link returns error on Adobe site also btw)

On the Big Gravity page, i see a number of options/tests - what am i specifically looking for ?
(your link for this is also not quite right - has a bracket appended)

The flash player section has a list of green bullets - i presume all is ok.

If i click "check meta data" button, i get a red bullet with "Result: Video not found (404) or forbidden (403)."?

In case it makes any difference i have a trial account. With about 3 days remaining. (and have not heard music yet!). I've been trying to review this application as a potential subscriber after recommendation. (fyi: Spotify works without issue).

Emilie B. Rdio Employee Jul 03, 2012 01:22PM PDT

Hi Rich,

Thanks for going through all the troubleshooting. Can you send in a screenshot of what you see on this page: www.supportdetails.com, and a screenshot of the bitgravity page?

Thanks so much!
Emilie

how do i post attachment?

i think there must be some issue with my account back end?!?!

I've tried 2 different machines, and 3 browsers on each.
(clearing cache)

with firewall off / all ports opened up.

Surly others must be experiencing similar issues? (although maybe not taking time to report it).
My machines are pretty average win 7 boxes, plenty of other working apps like dropbox etc.

i'm now stumped.

Its a shame, i love the interface, and prefer the general structure of the app over the competition. I want to be subscriber, but i just cant if it doesn't work.

btw. i sent screen shots to support email address.

tried on ipad. no streaming music. does play if i sync/download to device.

screenshots:-

https://dl.dropbox.com/u/6636879/Untitled.jpg

https://dl.dropbox.com/u/6636879/supp.jpg

btw. when i click "play" the timeline tracker at the bottom of the screen does not move on. nor does the time code count down.. The icon switches from play to pause only.. status bar doesnt move... and of course, no music :)

Hi. This is an ACCOUNT ISSUE

Please can you taker a look, and re-create my trial account if needed.
It is nearing the end of my trial period. But as of yet, its not done anything / no music.
(not much of an evaluation im sure u will agree - spent most of my time looking for answer to this issue).

I have passed my credentials over to the friend that recommended Rdio - he has,and uses, Rdio all the time.

He logged in with my details, and had same NO AUDIO issue.

This is therefore not any issue with my setup/pc/firewall or ports etc.
Its something at the back end...

I appreciate your efforts to help me actually review the service.

thanks!

( i presume you can verify this activity, and the user i mention who tested for me, via your back end logs. thanks)

Hi Emilie,

YES. :) That account works just fine :)

I tried a few tracks on browser player, desktop, ipad and android app. All work as expected :)

Is this a fix you can put onto my regular account and re-set my trial.
I can play around some more then.

Thanks for resolving this one :)

regards,