Offline to Online
I cannot change my App from offline to online on my BlackBerry Bold 9780 with blackberry 6, even after the most recent update, please help. Even after I go into settings and change the online mode to ON every action I do says that it is not available offline.
Community Responses
Rdio Employee
Jul 04, 2012 01:13PM PDT
Hi Paul,
Thanks for writing in. If Rdio for BlackBerry is being problematic, here are some suggestions for preliminary troubleshooting:
1. Perform a soft restart on your device by pressing [ALT][CAP][DELETE] together.
2. Does the problem persist after a soft reset? You can perform a hard reset by pressing the Reset button located on the back of your device -- you may need a pin or other small object for this.
3. Check your phone’s available memory
4. Delete and reinstall the app — though it’s a last resort, often a fresh start will clear up the issue.
Check our Rdio for BlackBerry app forum in case other Rdio users are having similar problems (http://help.rdio.com/customer/portal/topics/27776-blackberry/questions)
Best,
Emilie
I had the same problelm on the 9780. I do not have a data plan and tried using over Wifi. Did the soft and hard resets and nothing. I then went into "Mobile Network Options" and turned on "Data Services". Now things work. Apparently un-intuitivelly you need the data services to be turned on for Wifi to work.
Rdio Employee
Oct 02, 2012 11:53AM PDT
Hi Jakub,
Thanks for letting us know about this, I'll let others with the same issue know.
Best,
Emilie