Rdio Help Center

Mike K. Rdio Employee Jul 11, 2012 03:58PM PDT

Hi Sean,

Thanks for writing in. We're aware of the media-key issue on Mountain Lion, and we're planning on straightening this out in the future. Thanks for the heads-up.

Cheers,
Mike

I know it's been asked -- just wanted to make sure I wasn't missing something since the latest version release notes mentioned Mountain Lion support.

For the record, I've found a temporary workaround: launch and leave idle the QuickTime Player app in the background. For whatever reason, when QuickTime Player is open, the Play/Pause keyboard button will not launch iTunes when pressed.

Mike K. Rdio Employee Jul 13, 2012 02:21PM PDT

Hi Sean,

Glad to hear you've found an alternative solution—thanks for sharing it on the forums!

Cheers,
Mike

I'm having this same issue still. I'm using the latest version of Rdio for OS X on Mountain Lion and the Play/Pause/Forward/Back buttons don't work when pretty much any other app has focus.

I have found that when Safari or Mail.app is focused, the buttons work. But anything else they won't.

Mike K. Rdio Employee Aug 03, 2012 10:32AM PDT

Hi Josh,

Thanks for writing in. The media keys seem to be working fine in the office on Mountain Lion. Please try the following steps, and check if behavior changes at all:

1) Restart your computer
2) Ensure that all applications (except finder) are closed when your computer comes back from the restart.
3) Open Rdio.app and see if they are working while Rdio is the only app open.

If they don't work under those circumstances, please try the following:

- Open System Preferences, go to Keyboard, and check if the "Use all F1, F2 etc. keys as standard function keys" option box is checked.
- If the box is checked, try unchecking it, opening Rdio and disabling iTunes opening, and see if they work.
- If the box is not checked, then try checking it, opening Rdio, disabling iTunes opening, and seeing if the media keys work while you are holding down the Function (Fn) key.

Let me know if you're still seeing problems, and I'll look into this further.

Best,
Mike