Cannot match with iTunes
I have the latest version of iTunes and the latest version of Rdio for Mac Desktop. When I try to match songs, I change the path to point to my library (the default /Music/iTunes location) and the Rdio app properly recognizes the library, it says "[name's] iTunes Library" but it's reporting 0 songs. And when I click Detect or Match nothing happens.
I've tried copying the XML file to my desktop and changing it's permission to 777 but the same thing happens. What am I doing wrong?
Thanks,
Keith
Community Responses
Oh, and I am definitely logged into my Rdio account. It shows my name in the top-right and I can play songs.
Rdio Employee
Aug 06, 2012 02:57PM PDT
Hi Keith,
Thanks for writing in, and I'm sorry to hear Match Collection seems to be having issues. What operating system are you seeing this on? In any case, please ensure that the your Applications folder's permissions are set to read/write, and if that doesn't seem to change anything, try completely deleting and reinstalling the app.
We've received similar reports from other users, and we're working on improving the Match Collection feature in future updates. I'll let you know if hear any news regarding fixes or updates.
Best,
Mike
I'm using Mountain Lion, but I also had this issue when I was just using regular Lion.
I tried what you advised: I did chmod /Applications/Rdio and tried uninstall & reinstalling and it still doesn't work.
Is there a work around? Can I manually import the list of songs somehow? It's hard to switch from iTunes to Rdio until I can get my music collection imported.
Thanks,
Keith
Rdio Employee
Aug 07, 2012 02:17PM PDT
Hi Keith,
Thanks for following up, although I'm sorry to hear the issue persists. There's currently no work-around to manually send the .xml file at this time. We're working on improving the Match Collection feature in future updates to reduce issues like you're seeing. I'll file a bug report on this issue with the rest of the team, and let you know of any news or updates I hear about.
Again, apologies for the inconvenience, and best regards,
Mike