Playlists not shown on my Thunderbolt!
Hi,
I have my settings to "Sync automatically with Wi- Fi Only," and have been trying to sync my playlists over to my Thunderbolt. I do this to be able to listen to my playlists when in offline mode, so I don't have to use any of my cellphone plan data.
The problem I am facing though is I don't get to see any of my playlists when I am in either online or offline mode.
I happened to see my playlists for a couple of minutes today for the first time, and now they are all gone again. When I press the playlist icon on my phone I can only see two playlists which I subscribed to.
Why are these playlists shown and not the rest which I created? I only synced a certain number of playlists, not all of them. None is shown though!
I really appreciate any assistance with this issue!
Tomas
Community Responses
Rdio Employee
Sep 03, 2012 02:34PM PDT
Hi Tomas,
Thanks for writing in. If Rdio for Android is being problematic, here are some suggestions for preliminary troubleshooting:
1. Restart your device. Does the problem persist after a restart?
2. Upgrade to the most recent version of the app, the bug you encountered may have already been fixed in our most recent update.
3. Check your phone's available memory. You can only sync as much music as your phone’s memory will allow. Once it’s full, the app won't sync more music until you've made more space available.
4. Also, make sure your device isn't low on the other kind of memory (RAM). If it is, the phone may begin to automatically kill background services.
5. Charge your battery - phones low on battery may be unable to sync.
6. Are you using a standard ROM? While we obviously don't anticipate any issues with running Rdio on rooted/non-standard ROMs, it's not something we test on.
If none of those do the trick, completely wipe the application from your device, and reinstall. Here’s how to do so:
1. Uninstall the Rdio app from Settings>applications>manage apps>Downloaded. Find Rdio in the list, select it, then tap 'Uninstall.'
2. After uninstalling the app from your device, plug the device into your computer, and select "USB Mass Storage" to add or remove files.
3. Next, make sure the Rdio app file (directory location: Android>Data>com.rdio.android.ui) has been deleted, and empty your trash.
4. Go to the Google Play Store from your device, and download and reinstall the Rdio app for Android
5. Check and see if the problem persists.
Please let us know your results.
Thanks,
Kevin Ebaugh | http://rd.io/people/kev
Hi Kevin,
Thanks for your answer!
I followed all your instructions, and unfortunately the problem persists. I am able to see my collection and playlists only when I am in online mode. Once I switch to offline mode they totally disappear, and I get a message stating that I don't have either a collection nor any offline playlists.
When I go back to online mode and I select "synced only" it shows a message stating that I haven't synced any songs to play offline.
My cellphone data consumption is already over 75% of my prorated monthly data allowance, and it seems to be because of this issue. This is the first time that I have ever had any issues with Rdio using a considerable amount of my data.
To avoid using my data I have to start an album in online mode first, and then switch to offline mode while I listen to it. My concern is that even in that way the application might still be using data.
I don't have an option to update the application, although I think it might have updated itself by now after uninstalling it twice trying to fix this issue. I was getting a message urging me to update it, but whenever I tried to do so the only choices I got were either opening the application or uninstalling it.
Thanks for your help,
Tomas
Rdio Employee
Sep 06, 2012 03:35PM PDT
Hi Tomas,
Thanks for your reply, and I'm sorry to hear issues persist. So you have already deleted and reinstalled the application, re-synced your music, and you're still finding that the app is not recognizing the synced songs?
What happens if you go into online mode, and check for songs to sync while the songs are missing? Do the synced songs that seemed to have disappeared from your device reappear there, and begin to re-sync? Does the sync process go over the initial track-check, then finish immediately without transferring any songs?
You can also make sure that the synced files are still stored locally by checking the file size of the "audio" folder, where synced files are stored (Directory location: Android>Data>com.rdio.android.ui>Files>s1101081>audio).
Please let me know what happens when you start the sync process while the songs are missing, and the size of your "Audio" folder. Any other details you can provide might be helpful as well.
Best,
Mike