Rdio Help Center

is RDIO having network issues?

Jason Lazzara Dec 06, 2012 02:25PM PST

I have been having problems all day listening to rdio. This is not limited to today but happening more frequently than normal. I am getting some serious lag time. SO I decided to traceroute to rdio.com and man, look at this:

traceroute rdio.com
traceroute to rdio.com (8.18.203.20), 64 hops max, 52 byte packets
1 137.1.50.50 (137.1.50.50) 0.822 ms 0.452 ms 0.446 ms
2 137.1.49.51 (137.1.49.51) 0.752 ms 0.419 ms 0.492 ms
3 137.1.178.22 (137.1.178.22) 1.252 ms 1.291 ms 1.122 ms
4 32.246.74.105 (32.246.74.105) 7.253 ms 8.111 ms 7.476 ms
5 32.246.74.106 (32.246.74.106) 4.839 ms 4.629 ms 4.425 ms
6 137.1.29.50 (137.1.29.50) 6.656 ms 4.135 ms 4.102 ms
7 137.1.6.60 (137.1.6.60) 5.434 ms 5.112 ms 5.294 ms
8 198.212.213.1 (198.212.213.1) 4.632 ms 4.845 ms 5.016 ms
9 454a9821.cst.lightpath.net (69.74.152.33) 6.062 ms 6.068 ms 6.350 ms
10 189d3a01.cst.lightpath.net (24.157.58.1) 6.463 ms * *
11 451be0f5.cst.lightpath.net (65.19.113.245) 8.054 ms 7.676 ms 7.447 ms
12 64.15.0.118 (64.15.0.118) 28.912 ms 29.665 ms 36.067 ms
13 xe-4-0-0.er2.ord7.us.above.net (64.125.12.161) 29.538 ms 29.459 ms 28.886 ms
14 xe-4-2-0.cr2.ord2.us.above.net (64.125.22.213) 31.048 ms 32.599 ms 29.428 ms
15 xe-3-2-0.cr2.sjc2.us.above.net (64.125.22.33) 107.097 ms 83.003 ms 82.838 ms
16 xe-0-1-0.mpr4.sfo7.us.above.net (64.125.26.61) 84.615 ms 84.503 ms 84.504 ms
17 xe-0-1-0.mpr1.sfo2.us.above.net (64.125.27.69) 84.351 ms 84.560 ms 85.975 ms
18 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 87.160 ms 84.183 ms 83.933 ms
19 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 85.063 ms !X * *
20 * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.105 ms !X *
21 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.010 ms !X * *
22 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.039 ms !X * *
23 * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 83.988 ms !X *
24 * * *
25 * * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 145.213 ms !X
26 * * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 135.582 ms !X
27 * * *
28 * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 91.151 ms !X *
29 * * *
30 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 83.897 ms !X * *
31 * * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.862 ms !X
32 * * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.421 ms !X
33 * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.181 ms !X *
34 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.399 ms !X * *
35 * 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.143 ms !X *
36 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.831 ms !X * *
37 * * *
38 208.185.18.154.ipyx-063567-zyo.above.net (208.185.18.154) 84.016 ms !X * 84.181 ms !X

Community Responses

Up 1 rated Down
Jason Lazzara Dec 06, 2012 02:27PM PST

So, what is up? I get outside my network fast, the this thing just chokes at above.net. Is that the rdio ISP? WHat is going on?

Up 0 rated Down
Jason Lazzara Dec 06, 2012 02:41PM PST

I was just watching the console a play cut out again and this is what I saw, FYI that goes on much longer than I have pasted here:

[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1779352/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1779352/subscribers core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1779352/collaborators core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1313473/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1313473/subscribers core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1313473/collaborators core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1759177/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1759177/subscribers core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1759177/collaborators core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1295922/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1295922/subscribers core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1295922/collaborators core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1088652/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1088652/subscribers core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1088652/collaborators core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:25 GMT-0500 (EST)] [PubSub] Subscribing to: p1081460/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20

Up 0 rated Down
Jason Lazzara Dec 06, 2012 02:42PM PST

When it kicks back in I get this:

renderPage.Profile_Queue_Page: 147.452ms core.rdio.c4274c862b0506f5faaf85640da3ab12.js:658
[Thu Dec 06 2012 17:39:27 GMT-0500 (EST)] [UnityWebApp] unable to start, should try again later, but not doing that yet core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:33 GMT-0500 (EST)] [PubSub] Received message: s749911/fields
Object {fields: Object, event: "changed"}
core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:34 GMT-0500 (EST)] [PubSub] Received message: s2441399/presence Object {event: "join", user: "s2441399"} core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:34 GMT-0500 (EST)] [PubSub] Subscribing to: s2441399/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:34 GMT-0500 (EST)] [PubSub] Received message: s2441399/presence
Object {event: "connectionJoin", user: "s2441399", id: "cee7eea0-3ff5-11e2-8a5c-794b9225abe0", caps: Object}
core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:41 GMT-0500 (EST)] [PubSub] Received message: s271/presence Object {event: "part", user: "s271"} core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:41 GMT-0500 (EST)] [PubSub] Unsubscribing from: s271/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:41 GMT-0500 (EST)] [PubSub] Received message: s271/presence Object {event: "connectionPart", user: "s271", id: "239aa150-3ff5-11e2-94bd-9fef95cda6ad"} core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:42 GMT-0500 (EST)] [PubSub] Received message: s271/presence Object {event: "join", user: "s271"} core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:42 GMT-0500 (EST)] [PubSub] Subscribing to: s271/fields core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:42 GMT-0500 (EST)] [PubSub] Received message: s271/presence
Object {event: "connectionJoin", user: "s271", id: "d3c1ff60-3ff5-11e2-a933-416c42b1e21b", caps: Object}
core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:39:47 GMT-0500 (EST)] [PubSub] Received message: s271/fields
Object {fields: Object, event: "changed"}
core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
player.loadeddata: 38119.673ms core.rdio.c4274c862b0506f5faaf85640da3ab12.js:658
[Thu Dec 06 2012 17:41:17 GMT-0500 (EST)] [PubSub] Received message: s386008/fields
Object {fields: Object, event: "changed"}
core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
[Thu Dec 06 2012 17:41:18 GMT-0500 (EST)] [PubSub] Received message: s386008/fields
Object {fields: Object, event: "changed"}

Up 0 rated Down
Jason Lazzara Dec 06, 2012 02:43PM PST

Additionally I have seen this JS error:

[Thu Dec 06 2012 17:39:24 GMT-0500 (EST)] Error: INVALID_STATE_ERR: DOM Exception 11 core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
R.logger._log core.rdio.c4274c862b0506f5faaf85640da3ab12.js:20
R.logger.error core.rdio.c4274c862b0506f5faaf85640da3ab12.js:21
R.Utils.logException core.rdio.c4274c862b0506f5faaf85640da3ab12.js:174
R.Services.register.publish core.rdio.c4274c862b0506f5faaf85640da3ab12.js:595
R.Services.register._sendActivePlayer core.rdio.c4274c862b0506f5faaf85640da3ab12.js:1002
R.Services.register._onRemoteMessageNeeded core.rdio.c4274c862b0506f5faaf85640da3ab12.js:980
g libs.rdio.1a834208e09fe37d299c73395d3d8d0b.js:223

Up 0 rated Down
Ingo Rdio Employee Dec 06, 2012 04:16PM PST

Hi Jason,

Thanks for writing in and submitting the traceroute. It looks like it may be a local network issue, but I've shared this with our engineering team, and we're looking into it.

Best,
Ingo

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