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Rdio for Desktop all Blurry and out of Resolution

MotoRockstar 777 Dec 25, 2012 01:19PM PST

If I put my dpi settings at a 100% it fixes it but when i put it at the default 125% its all blurry. Is there a way to fix this. My laptop is running windows 8 and my graphics card is Nvidia GTX680m with integrated Intel HD Graphics.

Community Responses

Up 0 rated Down
Ingo Rdio Employee Dec 25, 2012 03:48PM PST

Hi there,

Thanks for writing in. DPI settings over 100% will cause the app to have display issues. It's something we're currently working on, but until we have a fix out you can use Rdio in your browser or reduce the DPI settings.

Best,
Ingo

Up 2 rated Down
Charles Wiltgen Jan 10, 2013 03:37PM PST

Hello,

Just a note in support for making this a priority. It looks like it's been broken for some time, so I will be regretfully unsubscribing to go back to Spotify's crap-but-it-works app if this isn't fixed in a reasonable timeframe.

Out of the 178 (!) programs I have installed, Rdio is the only non-shareware app not to handle display sizes other than 100%. It doesn't effect just hard-of-sight people, but also people using higher-DPI displays.

Thank you,

— Charles

Up 0 rated Down
Ingo Rdio Employee Jan 11, 2013 04:36PM PST

Hi Charles,

Thanks for your feedback, I've shared it with our team.

Best,
Ingo

Up 2 rated Down
Igor Oliveira May 28, 2013 09:22PM PDT

Same here. Still waiting for a fix. (5 months)

Up 0 rated Down
Michal Baran Aug 11, 2013 02:15AM PDT

hello

it's august 2013 and the problem is still here..truly embarrassing.
I'm sure many other programs in windows doesn't support custom dpi settings but NONE of them distort their interface because of that.
This is completely unacceptable and I'm not being unreasonable here.

regards
Michal Baran

Up 0 rated Down
Kevin Allen Oct 25, 2013 01:54PM PDT

Guess they weren't too worried about this since the problem is still there.

Up -1 rated Down
Ingo Rdio Employee Oct 29, 2013 12:36PM PDT

Hi there,

the issue should be fixed in the next revision of the Windows app, but I cannot give you an ETA at this time.

Sorry for any frustration over this, and thanks for your understanding.

Best,
Ingo

Up 0 rated Down
Máté Varga May 15, 2014 07:43AM PDT

One and a half year has already passed and still no usable Rdio desktop app for High DPI enabled Windows 8 computers. That's sad, really sad. Well, at least (the otherwise inferior) Spotify works.

Up 0 rated Down
Ashirvaad Ramdhunni Jul 21, 2014 12:40PM PDT

I thought it might be constructive to add my 2 cents worth of feedback here (it's >8 months since the last [unhelpful] comment by an rdio representative). Surely this is important enough an issue if it dissuades potential paying customers.

The fact that this app does not display correctly in Windows at High DPI display settings swayed my decision towards *not* buying a subscription. I'm not okay with using rdio through a browser only and not via a separate app in which I can choose the playback device for output (this is not even an available feature in the app as yet -- one that is definitely not hard to implement).

Add to that the unresolved application issue "You will need to install (or unblock) the Flash plug-in to use Rdio in this web browser."
- http://help.rdio.com/customer/portal/questions/433093--flash-is-required-in-this-browser-error-message
- http://help.rdio.com/customer/portal/questions/433795--flash-is-required-in-this-browser-message
http://help.rdio.com/customer/portal/questions/5172463-rdio-webapp-keeps-asking-for-flash-even-though-its-installed
This happens in the rdio-built app, not just in browsers.

Great product otherwise but when it comes to the desktop app ...

Much disappoint.

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