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Desktop app stops playing when Mac goes to sleep mode

Michael Wandelmaier Dec 26, 2012 03:08PM PST

The desktop rdio app for Mac OSX (Mountain Lion) stops playing when my computer goes to sleep (power saver mode).

This makes it impossible to to leave music on at home without first going to system options and disabling power saver.

I've seen several responses from Rdio in the help section that say this shouldn't happen, but everyone I know that I've asked has this same problem.

I've tried re-installing the app with no success.

Can someone please address this?

Thanks

Community Responses

Up 0 rated Down
Emilie B. Rdio Employee Dec 26, 2012 05:04PM PST

Hi Michael,

Does your computer go to sleep when you play in-browser?

Would you try quitting out of Rdio completely and deleting the prefs file: ~/Library/Preferences/com.rdio.desktop.plist?

Note: This folder is hidden on Lion+, so you'll have to search for ~/Library/Preferences/ in the finder menu using Go -> Go to Folder.

Also make sure that you're not blocked by a firewall, say, at work (check that here: http://player.bitgravity.com/debug/), and that the 'wake for wifi network access' option is checked in System Preferences > Battery Saver?

Thanks for your patience,
Emilie

Up 0 rated Down
Sergio Cordeiro Jan 12, 2013 05:51AM PST

Hi,

I have the exact same issue on different computers. The problem is that Rdio is not made to prevent the computer from sleeping.

Sergio

Up 0 rated Down
Emilie B. Rdio Employee Jan 16, 2013 02:25PM PST

Hi Sergio,

My Mac app continues to play once the computer goes to sleep. What do your Energy saving settings look like? (http://bit.ly/VKVeW5)

Best,
Emilie

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