Rdio Help Center

Annoyed by inter-song-gaps&pauses

J Radisch Dec 27, 2012 01:15PM PST

I love RDIO and its vast new release selections every week
however
the pauses between songs , gaps
on a wide variety of platforms,
IOS, Android (bot 2.2 and 4.x), and PC (XPsp3, Win7ultimate, Win8beta)
and analysis with Wireshark from within the segment indicates
the stream pauses originate with your server. Period.
from 1 to 7 seconds duration
backbone is 100baseTX, router is on DSL with Bell Canada at 4.7Mb down
about 630Kb up, and there are no DNSresolving issues; the DSLAM
streams very nicely at all times of the day, some issues during song stream
with few RDIO program stutters- so the streaming is reliable.
The pause song-gaps are annoying esp. when the content continues.

So after about 6? months of subscription, I am asking if there have been any new developments(?). I have the latest PC client available; I gave up on mobile
clients, Android and iOS and the like.
I wanna stick with PC. I wanna stick with RDIO as the new release lists are quite
good and even if some material is unavailable, it usually is available at a later time.

PC DESKTOP APP
WIN7 ULTIMATE (and several other OS)
RDIO 1.11.0.0 latest
near perfect DSL conditions
near perfect segment
no other issues with streaming
national Canadian National ISP (Bell Canada)

still issues between songs, pauses for between 700mS and about 7.5 Sec (at longest)

...i wish (PC RDIO app) had some cache action to cover the inter-song gaps...

Community Responses

Up 0 rated Down
Kevin Ebaugh Rdio Employee Dec 27, 2012 01:20PM PST

Hi J,

Thanks for sharing your findings. A couple questions:

- Please be sure you're seeing SUCCESSes under RTMP Port Checking here: http://player.bitgravity.com/debug/ and that you're using the latest version of Flash: http://www.adobe.com/software/flash/about/
- Are you experiencing these issues across different networks/connections (ex. work vs. home), or does it seem localized to one?

Also, can you post some logs from your browser (or send them in to help@rdio.com)? Here's how to do so:

1) Load Rdio.com in Google Chrome
2) Open the JavaScript console (View --> Developer --> JavaScript Console)
3) Start your music
4) When you run into issues, copy/paste the last 100 or so lines of the log from the JavaScript Console into an email and send it to us.

With a little further information we'll be able to narrow down the culprit here.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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