Rdio Help Center

Playlists error

Kim Vexborg Dec 28, 2012 01:07PM PST

Hi,

WHen I try and load my playlists, the application gives me an error saying "Unable to load content".

I can load my collections without any problems.

Both is on Wifi (can't check mobile network at the moment).

Phone is a Nokia Lumia 920, running WIndows Phone 8 (1232.5951.1249.1002).

Rdio is version 3.14.

Kind regards, Kim

Community Responses

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Kevin Ebaugh Rdio Employee Dec 28, 2012 01:29PM PST

Hi Kim,

Thanks for writing in. If Rdio is acting up on your Windows Phone, here are some suggestions for preliminary troubleshooting:

1. Quit and restart the app.
2. Restart your device. Does the problem persist after a restart?
3. Let us know if the issues persist over multiple connections once you have a chance.
4. If none of those do the trick, delete and reinstall the app. Though it’s a last resort, often a fresh start will clear up the issue.

Let me know if the trouble persists after trying the above.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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Kim Vexborg Dec 28, 2012 01:57PM PST

Hi Kevin,

I tried the above possible solutions, but the problem is still there.

The problem is still there when using a 3G network.

Restarting the phone doesn't help. Deleting and reinstalling the app doesn't either,

So, what do we do now?

Kim

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Kevin Ebaugh Rdio Employee Dec 28, 2012 01:59PM PST

Hi Kim,

At this point, we'd like to take a look at logs from your device to shed light on what may be going on. Next time you experience issues, please head to Help > Submit App Log.

Please respond here once you've sent the logs, and I'll have our engineering team take a look.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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Kim Vexborg Dec 28, 2012 02:03PM PST

Right, the log for when using Wifi has been sent.

The 3G one will be sent off tomorrow.

Kind regards,

Kim

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Kim Vexborg Dec 29, 2012 01:26AM PST

The 3G log was sent off earlier this morning.

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Kevin Ebaugh Rdio Employee Jan 03, 2013 12:53PM PST

Hi Kim,

Thanks for following up. I'll share these logs with our engineering team. While we may not have an immediate solution to the trouble you're running into, this will help us with upcoming improvements to our apps.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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