Rdio Help Center

Synco messed up iphone/ipad apps

Jason More Dec 28, 2012 01:31PM PST

After giving Synco permission to my rdio account, rdio on my iphone and ipad stopped working. The UI freezes up and is unusable. Music still plays, but I have no control over rdio once I start it. And on the ipad and iphone, rdio thinks songs are constantly being changed, even though they are not. This happens on the desktop version as well:

http://www.screencast.com/users/JasonMore/folders/Jing/media/3000ec20-1ef0-4810-81cc-9e4b1bd722e4

Once I force quit the app on ipad or iphone, this stops happening on the desktop and I can use rdio again.

Things I've tried:
1. Removed synco permsion from my rdio account - FAIL
2. Reinstalled rdio app on iphone/ipad - FAIL

ipad2 - ios5, iphone4s ios6

Community Responses

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Kevin Ebaugh Rdio Employee Dec 28, 2012 01:40PM PST

Hi Jason,

Sorry about the trouble. We'd like to take a look at logs from your device to shed light on what may be going on. Next time you experience issues on your iPhone or iPad, please head to Help > Submit App Log.

With a little further information we'll be able to narrow down the culprit here.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

Up 0 rated Down
Jason More Dec 28, 2012 01:45PM PST

I just submitted an app log, but was only able to get to the menu after force quitting rdio.

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Kevin Ebaugh Rdio Employee Dec 28, 2012 01:48PM PST

Hi Jason,

Thanks for sending those, we'll take a look. In the meantime, can you try reinstalling Rdio on your devices to see if that clears things up?

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

Up 0 rated Down
Jason More Dec 28, 2012 01:49PM PST

I just removed and installed them on both devices.

Up 0 rated Down
Jason More Dec 31, 2012 06:05AM PST

Over the weekend I played songs through a playlist which worked fine. Now this morning I tried playing the collection and it seems to work fine. If you guys did something special, thanks!

Up 0 rated Down
Kevin Ebaugh Rdio Employee Jan 02, 2013 10:48AM PST

Hi Jason,

Thanks for following up, and I'm glad things are working as expected at this point. If we can help out with anything else, please let us know.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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