Rdio Help Center

Rdio on Windows Phone 8

Joe Lyons Dec 29, 2012 06:03AM PST

I am trying to listen to music from my rdio app on my nokia lumia 920 windows phone 8 from my rdio unlimited plan; however upon clicking on either music in my collection or any type of music, it does not play. The album artist image shows up, but the time remains at -1:00 and music never plays.

Everything works fine on my ipad.

Community Responses

Up 1 rated Down
Kevin Ebaugh Rdio Employee Dec 29, 2012 12:02PM PST

Hi Joe,

Sorry about the trouble, and thanks for sharing your findings. Here are some suggestions for preliminary troubleshooting:

1. Quit and restart the app.
2. Restart your device. Does the problem persist after a restart?
3. Make sure you’ve upgraded to the most recent version of the app. The bug you encountered may have already been fixed in our most recent update.
4. Try streaming or syncing over both a 3G and wifi connection. Does one work but not the other?
5. If none of those do the trick, delete and reinstall the app. Though it’s a last resort, often a fresh start will clear up the issue.

Let me know if the trouble persists after trying the above.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

Up 1 rated Down
Joe Lyons Dec 29, 2012 01:48PM PST

Thank you, I tried everything myself except for the uninstall and reinstall. That resolved the issue.

Thanks,
JoeLyons

Up 0 rated Down
Kevin Ebaugh Rdio Employee Dec 29, 2012 02:00PM PST

Hi Joe,

Thanks for following up, and I'm glad things are working as expected at this point. If we can help out with anything else, please let us know.

Thanks for your patience,

Kevin Ebaugh | http://rd.io/people/kev

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