Rdio Help Center

Can't login

Bruno Koga Mar 15, 2013 05:28PM PDT

I can't login in the rdio app in Windows Phone (Nokia Lumia 920). I get na error about my e-mail and password, but I double checked them and they are fine. I can login from a computer normally. I tried resetting the password but that didn't work either. What's happening?

Community Responses

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Bruno Koga Mar 15, 2013 05:28PM PDT

By the way, this is my first attempt on using the Windows Phone app.

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Emilie B. Rdio Employee Mar 16, 2013 08:49PM PDT

Hi Bruno,

Thanks for writing in. Can you see if logging in with your username instead of your email works?

Best,
Emilie

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Bruno Koga Mar 16, 2013 09:34PM PDT

Hi Emilie,

I got the same error by using my username.

Thanks.

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Emilie B. Rdio Employee Mar 18, 2013 03:08PM PDT

Hi Bruno,

I'm looking into this now with our team. Are you able to login to the web version ok?

Best,
Emilie

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Bruno Koga Mar 18, 2013 07:24PM PDT

Emilie,

Yes, the web version is working fine, and also is the iPad app. By the way, I'm using the brazilian app called Oi Rdio, but I also tested with the american Rdio app, so I guess that's probably not part of the problem.

Thank you.

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Emilie B. Rdio Employee Mar 19, 2013 02:59PM PDT

Hi Bruno,

Thanks I've filed a bug report about this. Did this happen after updating to 3.16?

Best,
Emilie

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Bruno Koga Mar 19, 2013 06:07PM PDT

Hi Emilie

The phone is new, so I never used older versions of the app.

Thanks.

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Emilie B. Rdio Employee Mar 20, 2013 05:56PM PDT

Hi Bruno,

Thanks for letting us know. There is an update pending approval in the app store right now that we hope will correct the issue, and we will be happy to comp your account for any time lost over this issue.

Thanks again for your patience!

Best,
Emilie

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Bruno Koga Mar 20, 2013 06:07PM PDT

Hi,

Thank you for your attention, as soon as I test it, I'll reply with the feedback. Is there an estimate on when the new version will be up in the store?
My account is web only for now, so there's no need for compensation.

Regards,
Bruno

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Carlos Alberto Dadam Mar 20, 2013 06:30PM PDT

Hi, I'm having the same problem.
I can't login anymore since i update to version 3.16

Carlos Dadam

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Bruno Koga Mar 24, 2013 09:31AM PDT

Hi,

Just to let you know, version 3.17 solved my login issue. However, I used Oi Rdio version of the app, which was not updated so far, and had to install Rdio from the US store.

Thank you for the quick solution!

Regards

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Emilie B. Rdio Employee Mar 25, 2013 12:26PM PDT

Hi Bruno,

That's great to hear! I'll let you know when the BR version is released!

Best,
Emilie

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Andre Maduro Apr 03, 2013 12:22AM PDT

I'm having this same problem! I can't log in from my Lumia 920. I keep re-installing it, but it doesn't help

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Bruno Koga Apr 03, 2013 06:29AM PDT

Andre,
Try Rdio app (not Oi Rdio). The brazilian app isn't up-to-date.
You can install the american version by changing your region in Windows Phone to United States.

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Emilie B. Rdio Employee Apr 03, 2013 04:57PM PDT

Hi Andre,

The update to the Brazilian app with the fix for this issue is unfortunately still pending approval in the BR app store.

Thanks for your patience!

Best,
Emilie

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