http://help.rdio.com/customer/portal/topics/27775-iphone-ipad iPhone / iPad articles It doesnt recognize my password for deletion and i signed up with facebook. could you please delete my account? Mon, 20 May 2013 01:01:32 +0000 http://help.rdio.com/customer/portal/questions/1081923 Is keeps saying "Login Failed" when I try and login on my new phone, extremely frustrating. I don't know why it isn't working, password is right, subscription is right, what is wrong? Sun, 19 May 2013 05:11:41 +0000 http://help.rdio.com/customer/portal/questions/1078095 I love the feature on the web app and ipad that I can view my collection in different ways. Most played and recently added view options are very helpful in finding what you want to play. Why are these views not enabled on the iphone app. That is where I need it the most - easy to find what to play that way. Please add these views to the iphone app. Thanks Sun, 19 May 2013 01:36:30 +0000 http://help.rdio.com/customer/portal/questions/1077395 Why wont the app let me log in? I just got a new phone, and I already logged out and deleted the app on my old phone and tried to login to the app on the new one and it wont work. super frustrating.. Sun, 19 May 2013 00:35:22 +0000 http://help.rdio.com/customer/portal/questions/1070347 I'm using an iPhone 4S 6.1.3 I've tried to log in on my iPhone and pops up a message saying that "there is an error" and when i try to log in with my facebook account shows up a message "scop isn't available for this user" Thx ! Fri, 17 May 2013 16:34:12 +0000 http://help.rdio.com/customer/portal/questions/1070324 New to rdio. registered online with paid subscription downloaded app to jailboken iphone 5 app wont let me login, keep getting login failed although my username and password are correct? Help! Fri, 17 May 2013 16:30:00 +0000 http://help.rdio.com/customer/portal/questions/1070099 my iphone said when i try log in scope is not permited for this client and i pay for unlimited Fri, 17 May 2013 16:36:18 +0000 http://help.rdio.com/customer/portal/questions/1070093 Hi, I am trying to play the album Será by La Vida Boheme that I have synced to my iPhone. Once it is synced to my phone I get a "Track Playback Error / Please try again, or report the problem to Rdio support" error on every song. I have tried unsyincing/resyncing and also completely uninstalling/reinstalling Rdio without success. It works fine on my computer or also on my iPhone when not synced. Thanks, Dave Fri, 17 May 2013 20:52:14 +0000 http://help.rdio.com/customer/portal/questions/1070048 How do you get this company to get the picture that you do not want them??? Mon, 13 May 2013 20:15:30 +0000 http://help.rdio.com/customer/portal/questions/1057967 Is there a quicker way to remove albums from the phone or website? LIke a list of them and check all you want to remove? The app is taking up to much space on my phone bc there is a lot of music on the app i dont listen to anymore. The way that is set up now takes a way to long. Any help? Phillip Tue, 14 May 2013 00:18:35 +0000 http://help.rdio.com/customer/portal/questions/1057847 http://help.rdio.com/customer/portal/articles/59003-hidden-features I really need the above feature on the iPhone app, is that possible? I really think it should be the default behavior on all apps. There are various use cases: A current album finishes and the next item in my queue starts. The next item is something I want to listen to, just not right now. So I find something else I want to listen to, but have to manually put the item skipped back in my queue. I get halfway through an album but have to go to work / dinner / etc. Later, I look up an album I want to listen to immediately. The last album playing should just go to the top of my queue to resume later. Is there a way to currently do this on iPhone? Does anyone else think this should be the default behavior? Mon, 13 May 2013 18:51:21 +0000 http://help.rdio.com/customer/portal/questions/1055416 Hi, I know this is a well-known issue and the object of many other threads, but it has been on for weeks now and has really become unacceptable. Am I paying 10$ a month for this ? As stated in the above title, since the last update (which by the way did not add any valuable feature in my opinion) I am just waiting and waiting for a song to play or an album to showup....it now takes forever! I don't understand Rdio's lack of diligence to resolve such major bug. The app is now a real pain and very frustrating to use. I am often waiting 20-45 seconds in order to be able to start playing a song. In fact, I almost no longer use rdio because of this and I am seriously thinking of changing for the competition and cancelling my subscription. Meanwhile I'll use Songza.... One more thing, the albums and songs management are really bad. Normal users don't care about social networking features with this app, they simply want to easily manage their own playlists and especially be able to delete albums from it...How come is it so complicated to delete albums? A very disappointed customer. Regards, Sat, 11 May 2013 23:35:45 +0000 http://help.rdio.com/customer/portal/questions/1047539 http://www.rdio.com/artist/Streetlight_Manifesto/album/The_Hands_That_Thieve/ The first song "The Three of Us" plays fine on the web but when i sync the album to my phone it comes up with an error saying please try again or contact rdio. I have removed the whole album and tried to re-sync it again but it still comes up with an error. Thanks for the great support. Sat, 11 May 2013 07:09:23 +0000 http://help.rdio.com/customer/portal/questions/1045250 I just read some posts dating back two years ago discussing the lack of shuffling options and I get how it's hard, but my own Sonos playback can do it with my rdio playlists, so it can't be that hard! With Sonos, I clear my easily visible queue, then I just add the tracks in a playlist to my queue, then add some more, then add an album or two, or whatever, and then push play/shuffle. I can save it on Sonos to a new playlist called TODAY if I want to hear it again, but I don't have to. Still, I am not always enjoying my home luxuries. Sometimes I need to rely on my mobile app (and not everyone has Sonos either). But if Sonos can do it then rdio can too, non? Something that would be very helpful on the mobile apps would be a button to push to CLEAR QUEUE. and clarity about what PLAY LATER does. (Same as add to the queue in Sonos) It's difficult to know what's in a queue, and the continuous playback can be an unpleasant surprise if queue contains things I just sampled, rejected, and nothing I collected or ever want to hear again. I think the question posted to day "click one song, plays another" has to do with the problem of not understanding or knowing what is in the queue, and not being able to easily clear it on the fly. the same song just keeps coming up over and over after the single song you add gets played. I'd rather clear my queue entirely and shuffle what I add to "PLAY LATER". If it would be simple (and OBVIOUS to newbies) that they have a queue and it's their job to clear it, then can easily see how to ADD TO QUEUE instead of the ambiguous PLAY LATER. These improvements would answer months of plodding confusion on users' parts with the mobile apps. Keep working on this, PLEASE! It's very hard to figure out how to use the mobile apps. K8 Sat, 18 May 2013 16:49:14 +0000 http://help.rdio.com/customer/portal/questions/1038958 Okay so I just switched to Rdio from Spotify. My problem is I synced all my songs in my car playlist to my phone because I dont have enough data to stream otherwise. Except for a couple songs, all of them work. The problem is more often than not I will click on a song, and Rdio will play another one. The same one every time. Then I will go on shuffle and the original song I wanted to play works just fine. This happens for several songs. I've restarted my device, have the most updated app, and uninstalled and reinstalled the app and resynced my music and the problem is still there. Tue, 14 May 2013 23:01:41 +0000 http://help.rdio.com/customer/portal/questions/1037239 I have several playlists with hundreds of songs synced to my iphone 4 now. When I am online I can play my "collection station" but if I have to go offline (as I will be for most of the summer), I can only see one album in my collection. I gather it's because I synced that ALBUM to my mobile. I haven't synced other albums, but I would hope to see other songs and artists from the playlists I synced in a collection which I can shuffle together when offline. Shouldn't I be able to see all my synced songs as a "collection" just as I can when using my desktop or if I was online? I can only play my playlists this way, I can't combine them, or figure out a way to edit my queue. I find the iphone app very limited this way.... Please let me know? Thu, 16 May 2013 22:07:16 +0000 http://help.rdio.com/customer/portal/questions/1035127 Didn't see any other threads requesting this, but Spotify, Pandora, Rhapsody, Amazon Cloud Player, MOG and other services offer Ford's Applink service for SYNC in their newer cars. I use Rdio in the car for several hours a day, it would be awesome to use it hands-free. http://support.ford.com/topics/sync-technology-sync#topic-item-2 I'm on a iPhone 4S running iOS 6. Wed, 08 May 2013 17:01:26 +0000 http://help.rdio.com/customer/portal/questions/1033786 Is there a way to view the notifications "more music from artists in your collection is now on Rdio" with the iPhone app? Thanks! Sat, 18 May 2013 16:50:37 +0000 http://help.rdio.com/customer/portal/questions/1009919 For a long time, I could always count on Rdio for great performance on desktop, iPad and iPhone. Desktop and iPad performance have remained mostly solid overall, but my Rdio iPhone app has been literally unusable lately. I try to connect to my car stereo via Bluetooth (2013 Subaru WRX), but that works MAYBE half the time, and if it does work it will randomly stop half way through the first song. So then I usually try to use a hard AUX line, but that hasn't been helping either. So then I will try to play offline, and most of the time that doesn't even work lately! So frustrating. I am about as loyal an Rdio user as anyone — been on it since day 1 and have evangelized the shit out of this service to friends & family. But this has been seriously bumming me out lately. I have a fully updated 4S with the latest Rdio update as well. P.S. The user experience for signing up additional users on a family plan is bad. Really bad. Wed, 01 May 2013 02:02:57 +0000 http://help.rdio.com/customer/portal/questions/1007349 Good Morning I moved from using Spotify to Rdio mainly because of the offline scrobbling feature, something which Spotify does not do. (Plus Rdio's app interface is alot better) I've been very impressed with Rdio but I have started to notice then when listening offline to music synced to my ipod touch, not all tracks listened to are scrobbled when an internet connection is restored. Most of the time just one track will be missing and it will often be the last one I have listened too, or the last track on an album. I listen to all the tracks in full so I'm a little puzzled as to why it seems to miss one out? I am using an apple ipod touch 4th generation 64GB, using the latest version of IOS. Any help would be greatly appreciated. Thank you Best Regards Nick Tue, 21 May 2013 01:21:54 +0000 http://help.rdio.com/customer/portal/questions/1006257 The bug that I reported last July (http://help.rdio.com/customer/portal/questions/417877-music-stops-randomly) has never been fixed. The progress bar of the song is going forward but no sound is heard. This does not happen all the time but it is so frequent that I usually sync music to iPhone and listen in off-line mode. In off-line mode this does not happen. However off-line mode does not keep correct track of songs played or does not send them correctly to last.fm. I use last.fm that keeps statistics of the songs I have played. Yesterday I listened (offline): twice in a row one album that contains 12 songs, one album containing 10 songs, and 3 songs from another album. After I went online last.fm shows that I listened 4 songs from the first album (actual is 24), 3 from the second (actual is 10) and 2 from the third one (actual 3). This does not happen all the time, in most of the cases songs are sent correctly, but there is also cases where none of the played songs are sent. Thu, 09 May 2013 22:50:10 +0000 http://help.rdio.com/customer/portal/questions/999222 Hello. I have an iPhone 5 (iOS 6.3.1). I love the Rdio service. Premium sound quality, no doubt at all. Never had problems until today, unfortunately. Recently bought a new car with a sound system via Bluetooth. I found that my songs are horrible in the sound of my car. Even the synchronized offline. Why this? Is my phone? Is the application of Radio? Why the sound quality is horrible via Bluetooth? I am very angry with this. You already know that? Will fix? Thank you. Thu, 02 May 2013 18:11:56 +0000 http://help.rdio.com/customer/portal/questions/994254 Firstly I would like to say that I have send numerous emails to your "help center" and have yet to receive a response. Is this the typical non-existent customer service for which the internet is famous? ....in any case here is my issue...my subscription will not update on my iphone and is still in trial mode. I actually have 2 subscriptions now, for some reason. It works fine on my computer. Here is what is happening: Rido tells me my subscription has expired and asks me to renew , I renew, then it tells me I have already renewed, then continues to play only 20 second clips. I have been on Rdio since the beginning and have 17, 000 songs in my collection . I have been raving about Rdio to everyone I know . However , I am getting really pissed off at the lack of response from you people, and , if i don't get a response soon, I will not only quit Rdio, I will tell everyone I know not to use it. Please respond ASAP , so I can continue to recommend Rdio! Wed, 24 Apr 2013 21:11:46 +0000 http://help.rdio.com/customer/portal/questions/987698 When I select the rdio app, it does not load. It then turns off. Why? Wed, 24 Apr 2013 19:10:59 +0000 http://help.rdio.com/customer/portal/questions/987467 I would like to be able to toggle which devices I sync my collection to. I would prefer to keep my entire offline collection synced to my iPhone, and limit the collection synced to my iPad. Is that possible? (also, can I remove synced albums from my iPad without removing them from my iPhone? I sometimes need to make space for movie downloads, etc) Wed, 24 Apr 2013 17:46:19 +0000 http://help.rdio.com/customer/portal/questions/987201 I have re-installed the app several times but songs are still not loading up to my phone. There are many songs I would LOVE to have however they will not sync to my phone or iPad. I have tried all the steps in a previous question, yet no luck. Could someone help me? This is on an iPhone 5 with version 2.1.7 Tue, 23 Apr 2013 21:05:41 +0000 http://help.rdio.com/customer/portal/questions/985703 When I browse my collection on my iPhone 4 (6.1.3) all my syncd artists aren't displayed. When I click an aritsts to view the songs in my collection all the tracks aren't listed. I've reinstalled the app multiple times with same results. I also use Rdio on a Lumia 920 but the results on my iPhone 4 are the worst. Thu, 25 Apr 2013 23:17:21 +0000 http://help.rdio.com/customer/portal/questions/984503 Is Rdio capable of playing one song at a time from a playlist? I have an iPhone. Anyone can help, I'd greatly appreciate it. Mon, 22 Apr 2013 23:32:36 +0000 http://help.rdio.com/customer/portal/questions/983061 Help! almost every single time i open the app, it immediately crashes making this service basically unusable. Please fix this issue asap! Mon, 22 Apr 2013 22:05:34 +0000 http://help.rdio.com/customer/portal/questions/978086 When will the slow sync issue be addressed and fixed? This seems to take way too long for the size of the files on my iPhone 5 running ios 6. I am working on a home network that has been completely functional with no slowness (before or after having this Rdio problem) in streaming online movies, music, or other general use through PC, tablet, and smartphone devices, yet it has taken me a whole five minutes to download a 12-song album. Thank you for your reply. Mon, 22 Apr 2013 01:42:14 +0000 http://help.rdio.com/customer/portal/questions/978004 I have been using Rdio for over a month now and I am blown away with the user interface that it has, and the incredible song selection. However, recently I have been having problems opening the applications. When it opens all I see is the loading/home screen before it immediately crashes. I was wondering if there was any information on how to correct this problem. I love this application and I would hate to have to cancel my subscription. Mon, 22 Apr 2013 22:04:14 +0000 http://help.rdio.com/customer/portal/questions/977316 how do you get an existing rdio subscription to work on an iphone 5 without creating an apple id? Fri, 19 Apr 2013 22:38:52 +0000 http://help.rdio.com/customer/portal/questions/973911 There are 2 albums by Cryptopsy that i just cannot get to sync to my iphone all they do is sit in the sync section of the app but nothing ever happens. http://www.rdio.com/#artist/Cryptopsy/album/None_So_Vile/ http://www.rdio.com/#artist/Cryptopsy/album/Blasphemy_Made_Flesh/ Both are in my collection and i have tried/waited for a few days now to see if it would solve itself. Sat, 20 Apr 2013 07:43:32 +0000 http://help.rdio.com/customer/portal/questions/972215 I have just recently signed up for Rdio, but all of a sudden, that iPhone (4s) app started crashing at the start up. I have found that if I uninstall, and then re install it, it will work but only for this first time opening the app. After I close it, and attempt to open it again, it crashes at the start up screen. Having just agreed to pay for the service, and then this happens...I can't get good use of Rdio on the Go, which was my primary reason for signing up in the first place. Please help! Mon, 22 Apr 2013 21:58:30 +0000 http://help.rdio.com/customer/portal/questions/971211 I have suddenly lost the ability to use rdio on my iPhone 4G (latest IOS) even when I'm at my house and use my home wireless network. I only get access to 30 seconds of each song. rdio has been prompting me to "upgrade" to a mobile version, for which I have already been paying for over a year. Anyone else encountered this? Thanks, Irritated in Toronto Fri, 19 Apr 2013 17:19:22 +0000 http://help.rdio.com/customer/portal/questions/969588 Where can I find a version of Rdio that works on an iPod Touch with iOS 3.1.3? Thanks Thu, 18 Apr 2013 19:30:45 +0000 http://help.rdio.com/customer/portal/questions/968459 I'm using the iphone4 and iPad mini and Macbook Pro and whenever I'm connected to my wifi, syncing freezes and streaming doesn't work. However, when I switched to cellular everything works just fine. Already tried reinstalling the app and restarting my iphone. And the same thing also happen with my iPad and the Mac app, but in the mac app it says I got flash blocked plug-in. Everything used to work just perfectly fine, maybe the problem's at my home wifi? Wed, 17 Apr 2013 19:07:53 +0000 http://help.rdio.com/customer/portal/questions/963418 I'm looking into using rdio for my main music source. One important thing to me is scrobbling to last.fm. Can those experienced with the app let me know if you get scrobbles when you play from the iOS app? Mon, 15 Apr 2013 19:37:09 +0000 http://help.rdio.com/customer/portal/questions/952119 This morning on my way to work I realized that I could not go online anymore with the app. Tried resetting the phone...restarting app...noting works. I can' only access songs that are synced. Tue, 16 Apr 2013 18:42:28 +0000 http://help.rdio.com/customer/portal/questions/943324 I'm new to Rdio. Was listening to my Pink Floyd collection, when suddenly my whole collection became unavailable. Is this common? Should I expect the songs/albums to become available again any time soon? Fri, 12 Apr 2013 23:02:09 +0000 http://help.rdio.com/customer/portal/questions/943179 Hi. I find the "remote control" feature amazing. Something I find annoying though, is that if I open Rdio on my iPad while music is playing on my Mac browser, I can play/pause from iPad, but the song displayed is not the same as the one playing on the Mac, but the last I listened to on iPad. And pressing "Play here instead..." doesn't play the same song I was listening to, but lets me play the last song played on iPad! Shouldn't it carry on with the same song, if I sart music on a different device? Fri, 12 Apr 2013 21:07:11 +0000 http://help.rdio.com/customer/portal/questions/942689 can i pay for one year or can the 9,99 be automatically deducted each month with out me having to keep putting the credit card info in Thu, 11 Apr 2013 17:31:20 +0000 http://help.rdio.com/customer/portal/questions/937864 Hey, My observation - I've seen TuneWiki showing lyrics when songs are playing on Spotify desktop application. My question - Does TuneWiki or any other similar app work on Rdio Mobile app? (iOS or Android) or in Rdio Web App? Thanks for reading.... Now you have to reply :) Wed, 10 Apr 2013 23:32:37 +0000 http://help.rdio.com/customer/portal/questions/936508 If found quite an annoying scenario while using Rdio 2.1.6 on iPhone iOS 6.1.2. Scenario: - Listening to music with headset - Getting call - Rdio stops music - Conversation using the headset - While on call, unplug the headset and continue the call - End the call - Rdio continues playing music via the speaker! This was quite embarrassing since I walked into a meeting after ending the call and my music played loudly via the speaker of my iPhone. Please make sure when the audio device changes, Rdio will not resume playing after a call. Thanks! Cheers, Simon Wed, 10 Apr 2013 23:32:08 +0000 http://help.rdio.com/customer/portal/questions/933864 I only see offline syncing option but I want to buy a song to put in my iTunes library? iPhone4s iOS 6 Im on a computer, google chrome Tue, 09 Apr 2013 22:18:56 +0000 http://help.rdio.com/customer/portal/questions/933483 I just recently updated my Rdio to 2.1.6 on my iPhone and ever since then, Rdio will not play songs. I can search for songs, I can select artists and select album but thats when things stop working. Instead displaying the songs on the album, it just has the spinning wheel like its thinking and the songs never come up. Has anyone else had this problem? Any solutions? Gabe Mon, 15 Apr 2013 05:23:41 +0000 http://help.rdio.com/customer/portal/questions/930713 I have 500 or so playlists. This doesn't seem to cause any issues in the browser or Mac clients, but the iOS apps don't cope. The playlist list won't load at all for me, either in the sidebar or the picker for adding a song to a playlist. Even when I had fewer, loading the list for adding a song to a playlist was very slow every time. Help! Tue, 30 Apr 2013 02:37:05 +0000 http://help.rdio.com/customer/portal/questions/930298 Hi I have my iphone and computer set up to stream to my bose soundlink system through bluetooth, and I noticed that rdio doesn't have any eq controls. Since the service is meant to be played anywhere and through any sort of speakers I think this feature would be very helpful. Especially since you may not have the option to tweak sound quality on the speakers themselves. I know itunes does it, and it works like a charm. Can we please get a simply eq so our music sounds great no matter what its hooked up to? Fri, 05 Apr 2013 05:21:44 +0000 http://help.rdio.com/customer/portal/questions/926544 I have an infinite loop where even though I upgraded to premium, the mobile app keeps prompting me to upgrade to premium again. Logging out, deleting and reinstalling the app do not seem to help. Fri, 05 Apr 2013 01:16:15 +0000 http://help.rdio.com/customer/portal/questions/925332 Hey Rdio... just updated to the latest ipad app today and ever since i cannot load any content while in "online mode". My collection, Heavy rotation don't work... I just get a big warning icon and a "Couldn't Load Content" with a retry button... and in my sidebar it says that "You don't have any playlists"... but when i move into offline mode my synced playlists reappear. I've restarted the app, the device with no sucess. Thu, 04 Apr 2013 18:34:46 +0000 http://help.rdio.com/customer/portal/questions/924172 For some reason, I cannot listen to this track although I synchronized it to my mobile device (iPhone). http://www.rdio.com/artist/M83/album/Oblivion_(feat._Susanne_Sundfør)/ Thanks! Thu, 04 Apr 2013 17:45:04 +0000 http://help.rdio.com/customer/portal/questions/924077 I have done a fresh install of Rdio on my iphone and get to login page but then it just goes to white screen and spinning wheel. Nothing goes through to my music collection. It sits overnight just spinning. Tried reinstall, over the air install, itunes install, reset device. nothing works please advise thanks Wed, 03 Apr 2013 23:30:38 +0000 http://help.rdio.com/customer/portal/questions/923691 similar to other posts: same problem here, laptop next to iphone is streaming rdio just fine on home wifi network; all software up to date; have tried power off and on of iPhone, seems to work for a song or fragment of a song, then the spinning wheel or nothing at all. 64Gb 4S with 40 Gb empty. any advice from rdio team? Wed, 03 Apr 2013 16:55:03 +0000 http://help.rdio.com/customer/portal/questions/923038 Is there a fix/solution to the sluggish and unreliable synching music for offline issues occurring in the latest iOS release? Here are the most pressing technical issues I am experiencing within the mobile app: 1. When not in wifi or strong/any 4g/LTE coverage zone (e.g. BART, out in nature etc.), launching the app typically takes 1 to 3 crashes and re-launches to get past the blue startup screen. following app launch, clicking into my collection available "offline" yields the artist names but clicking through to get the album tracks, leaves the spinning indicator icon that rarely resolves to displaying the actual album/tracks that were synched...not only allowing zero playback but constant app force quits and restarts combined with what appears to be a metadata tag grab drains device battery. 2. The only hack remedy I've found for #1 above, is to ensure that Rdio is launched, and the album/songs (previously synched) I want to listen to is loaded and playing/paused before going to subway/areas of no or very low data/wifi coverage. 3. Synching of playlists taking extremely long and 90% of the time does not complete the full synch (have seen in other threads, this could be due to a "song reset") but difficult to determine the problematic song in a 50+ track playlist. ***additional fixes/methods attempted combing through help center that did not change the above: - deleted, reinstalled Rdio iOS app - restarted iPhone many times - reset Network Settings, attempted synching in various wifi networks mobile phone: iPhone 5, iOS 6.1.3, AT&T I love Rdio but the recent mobile updates have been utter frustration, please let me know if there are updates that address these issues and/or something I am mission. Thanks. Mon, 08 Apr 2013 00:17:48 +0000 http://help.rdio.com/customer/portal/questions/921672 With the new layout, I have NO CLUE how to add songs to a playlist or create a new playlist! The guide shows that there are "+" signs next to each song, but on my phone that button does not appear. I search for an artist, an album with the songs will be listed, and the only option I see is to add it to my collection. Again, once I add them to the collection there is no clear way to add the song to a playlist or create a new playlist. If I want to add songs to an existing playlist, that isn't an option either. These changes just seemed to happen with the app...is there something I'm missing?? Thanks for your help. Wed, 03 Apr 2013 22:27:05 +0000 http://help.rdio.com/customer/portal/questions/921587 I've restarted the device, reinstalled the app, and I still get endless loading when I try to search or bring up an album in my collection. Rdio, what's up? Mon, 08 Apr 2013 18:49:32 +0000 http://help.rdio.com/customer/portal/questions/921377 Pandora has a nice feature (found in Settings - Screen Auto-Lock - Conserve Battery) that disables the iPhone's auto-lock while Pandora is running. This leaves the display on, which is particularly useful while driving. A quick glance tells me the name of the artist, or a quick button press can advance the song or mark it as a favorite. Would the Rdio team consider implementing something similar? Tue, 02 Apr 2013 21:51:08 +0000 http://help.rdio.com/customer/portal/questions/921233 For the past several days my playlists have taken a long time to load as do songs/albums I find via search. Anyone else having this issue? I've deleted and reinstalled the app several times already. Thanks! Tue, 16 Apr 2013 19:23:39 +0000 http://help.rdio.com/customer/portal/questions/920435 Everything worked like a charm until today. It just stopped working when I was out of WiFi range. I have an unlimited data plan and like streaming no matter where I am. Can you help? This affected my iPhone, using iOS 6.1.3 Using Rdio 2.1.6 Mon, 01 Apr 2013 16:54:28 +0000 http://help.rdio.com/customer/portal/questions/918641 Before I get into my question, please allow me to express my disgust and lack of respect I now have for RDIO after your social media team decided that my question wasn't suitable for your Facebook page and deleted it. I am a paying subscriber, I therefore have a right to seek support should the need arise. So well down on dealing with the first ever ask for help I have submitted. You really should train your Social Media team to actually assist your PAYING CUSTOMERS whom seek assistance via Facebook. Now, to the question: Everytime my subscription is due, it just so happens that I am out and about and need to quickly re-subscribe. Doing this through your App however is not possible, as it tries to charge me $20.99 for 1 month! It looks like a glitch in your billing system, however this problem has persisted for several months now. I do believe I am owed some sort of explanation as to why this is happening and why I need to go OUT OF MY WAY to PAY YOU. It should be the other way around. The second MOG has a better library you can be assured you won't be getting my money anymore due to your terrible customer service. It's funny how little things can really throw what was once a loyal and active referrer of your service off it all. Well done guys, fantastic marketing don't ya think! Operating System: Latest IOS on iPhone 4 APP Version: The latest. Fri, 29 Mar 2013 16:33:14 +0000 http://help.rdio.com/customer/portal/questions/914974 Dear officer, How do I activate the "Play in Rdio" button in the Shazam app? I heard a lot of people talking about it but I do not see any Rdio button in my Shazam. Thanks. Thu, 28 Mar 2013 22:39:15 +0000 http://help.rdio.com/customer/portal/questions/912143 i was notified that there was new music by an artist i had in my collection. when i opened it it was all 30 clips of songs that could be used for ringtones. wondering if there is a way to use one of these ringtones on my iphone4? Wed, 27 Mar 2013 20:30:44 +0000 http://help.rdio.com/customer/portal/questions/910485 I love to browse by cover art. Coverflow in itunes is the best example of this. Implementing this in Rdio would be amazing. Tue, 26 Mar 2013 21:31:43 +0000 http://help.rdio.com/customer/portal/questions/908247 Hi- I'm just starting out with Rdio, and I love most of it. I'm this close to getting a subscription, but the app has a few frustrating features. The main one is that if I'm trying to download an album and I lock the app while streaming that downloading album, the app crashes within about 20 seconds. It's incredibly frustrating, and I'd love it if I could lock my iPod while downloading and streaming and not have the app crash almost immediately. Also, for some reason the album Delay No More by Spectrasoul refuses to download for me. I've tried hitting the "Sync to mobile" button over and over again but it stays stuck at 0%. Thanks in advance! My iPod is a jailbroken iPod 4th gen running iOS 6.1.2 (which may be part of the problem). Tue, 26 Mar 2013 20:14:00 +0000 http://help.rdio.com/customer/portal/questions/906321 Hi. I am leaving the country and cancelling my my service with my provider. Will I sitll be able to listen to the music I have synced to my phone if the Sim card is not active? Thanks. Tue, 26 Mar 2013 00:42:33 +0000 http://help.rdio.com/customer/portal/questions/905472 I have been syncing songs to my iphone for as long as i remember and there is this song "she dont put it down" by Joe Budden and the sync to mobile option doesnt even show up. Why is this happening? I also listen to songs on my Ipad and both are at the latest version of Rdio and they are also at the latest IOS. So that would be IOS 6.1.1 Fri, 12 Apr 2013 23:31:27 +0000 http://help.rdio.com/customer/portal/questions/899425 Hi, I downloaded rdio to my ipod just a few days ago and i'm still on the fourteen day trial. I wanted to sync some albums to my ipod and i figured out how to pretty fast. It says that it's on my ipod, but when i go to my music it doesn't appear. Am I missing somthing? Can i sync music when on the fourteen day trial? My is ipod 4th generation and iOs 6.0. Thanks for your help -Sophie Thu, 21 Mar 2013 22:52:22 +0000 http://help.rdio.com/customer/portal/questions/899239 Is there a way to organize the collection by album on the iPhone? When I click into it I can only see artists. Thu, 21 Mar 2013 16:30:24 +0000 http://help.rdio.com/customer/portal/questions/897193 Hi All - I looked around and didn't see anything similar to this so thought I would ask... I have a Dodge Charger and when I use Rdio with Bluetooth the music plays okay. The problem is when I connect the iPhone to the car's USB port I can no longer listen to Rdio! It appears that instead of allowing Rdio to continue playing music, the source switches to the local music that has been uploaded to the iPhone. If I force Rdio to "take over" it plays for half a second (and updates the screen with the song info) but then immediately switches back to the music that is locally available to the device. Any ideas? I've never had this problem with Rdio before, and I'd prefer to be able to play over the USB connection as it is clearer than Bluetooth and will bring the track information to the radio screen. Appreciate your feedback. Richard Thu, 21 Mar 2013 15:10:34 +0000 http://help.rdio.com/customer/portal/questions/895732 Prior to one of the recent updates, you could pull a list of songs down on a playlist or album, and then click Shuffle, and it would start playing shuffled. I can't find this anymore. Was this removed, or is it located somewhere else now? Thanks! Thu, 21 Mar 2013 06:10:30 +0000 http://help.rdio.com/customer/portal/questions/893429 I have an iPad and and iPhone and an unlimited subscription that supports syncing music offline. I don't want the same music on my iPad and iPhone, really i just don't want any music to sync offline on my iPad. Is there a way to sync different music offline on different mobile devices? Mon, 15 Apr 2013 18:57:40 +0000 http://help.rdio.com/customer/portal/questions/890912 There are lists that have been synced and the synced logo appears as such when online, when offline, list appears as available, upon selecting it displays "unable to load" and has a "go online" button. When this is done, list appears, I go offline again and the list plays however it will happen again shortly thereafter. I am using Rdio 2.1.4 on iPhone 5 running iOS 6.1.2. P.S. Lists in question appear as synced while on desktop browser (using Google Chrome 25.0.1364.172 m) on Windows 7. Wed, 27 Mar 2013 17:37:25 +0000 http://help.rdio.com/customer/portal/questions/890909 Hi. I just purchased a family subscription. Then added my daughter to the plan. A few minutes later I got this email from Apple itunes. It appears I am now getting double billed. Please help, and thanks Dear Andy, This email confirms your purchase of the following subscription: Name of Subscription: Rdio Unlimited Name of Application: Rdio Content Provider: Rdio, Inc. Date of purchase: 03/18/13 Subscription Period: 1 month Price: $14.99 Payment Method: iTunes account Mon, 18 Mar 2013 20:48:50 +0000 http://help.rdio.com/customer/portal/questions/890426 I have created multiple playlists of synced songs, but i can not access these playlists when my i-phone is on the offline mode. is that normal? Mon, 18 Mar 2013 03:56:53 +0000 http://help.rdio.com/customer/portal/questions/888996 Is it possible to add a sound when you press the pause button and a different sound when you skip a song using headphones? Just like the ios music player or other music programs. Sometimes you don’t know what you pressed. Thanks :) Fri, 15 Mar 2013 20:14:20 +0000 http://help.rdio.com/customer/portal/questions/883068 Every time I hit the Play Station button for my synced music the artist and song info that comes up is wrong for the song that is playing but subsequent songs are correct. Also - is it a planned feature to play a station for all the music for an artist in one's collection? Sun, 17 Mar 2013 05:29:18 +0000 http://help.rdio.com/customer/portal/questions/881894 I seem to be unable to sync the following album to my Rdio mobile app (iPhone 4 on the latest software): http://www.rdio.com/artist/Various_Artists/album/Mozart_Die_Zauberfl%C3%B6te_(2_CDs)/ It either freezes at 2%, or refuses to sync at all. I have tried removing and adding the album multiple times, and even reinstalling the app. My other albums/songs synced just fine, indicating it's likely just a problem with this album. Please help! Thu, 14 Mar 2013 21:00:59 +0000 http://help.rdio.com/customer/portal/questions/881526 Heya, Since the last update I have been having a problem with my synced material. If I am offline on my iphone, and try to play a synced playlist, I get an error message that says "Couldn't load content", and the option to go online is presented. I have uninstalled and reinstalled the app, re-synced my content, double checked that everthing is up to date and synced, and restarted my device. Any help here? Emily PS I am using an iPhone 4s Thu, 21 Mar 2013 16:49:42 +0000 http://help.rdio.com/customer/portal/questions/881067 Hello, I've just upgraded my subscription to unlimited web and mobile and downloaded the app. However, it's taking too long to load after signing in using the app. The app version is 2.1.4 and the IOS is 6.1.2. Could someone please address this? Mon, 08 Apr 2013 21:51:22 +0000 http://help.rdio.com/customer/portal/questions/880771 The removal of the status bar has made navigation quite difficult recently. Being able to jump to the top of lists easily is now gone and swiping down the notification center is much harder than it needs to be. Just a suggestion. Thu, 25 Apr 2013 00:11:06 +0000 http://help.rdio.com/customer/portal/questions/879955 After i sync my music to my iphone where can i find it on my phone? Thu, 14 Mar 2013 17:03:09 +0000 http://help.rdio.com/customer/portal/questions/879590 Since last update, Airplay doesn't seems to work using the iPhone app. The album info and artwork is displayed on the TV, but the music cannot be heard. Thu, 14 Mar 2013 20:18:05 +0000 http://help.rdio.com/customer/portal/questions/878774 Hi! Yesterday after finding out that rdio launched in Mexico I totally subscribed to the app and downloaded the iPhone and Mac Apps. However, just today that I tried to find the iPad App I can't seem to get it. It keeps saying that it isn't available in my country's app store (and so do the web app by the way). Can you bring back the availability of the apps? Keep up the good work! Tue, 09 Apr 2013 21:46:33 +0000 http://help.rdio.com/customer/portal/questions/878176 This feature IMO as a heavy user is much more useful then the other small updates you have been doing to the mobile apps. This feature upgrades Rdio from a strictly streaming music service to a DJ and or party hosting application and maybe that's how you can market or sell it to get this feature higher on the list of must-have-nows. I wanted to use Rdio for my wedding but without this feature I have to get a DJ now, thats $600 dollars down the tube, when I pay $10 a month to you guys for all my music.... If I saved that money to just buy music there's any number of apps that use your iTunes library to crossfade with different fade in and out options. Don't give those guys more money, get that money for yourself and do this service to your loyal customers. Sun, 12 May 2013 17:04:20 +0000 http://help.rdio.com/customer/portal/questions/876433 When I open rdio on my appradio and go into my collection of music it allows me to select an artist when I select the album I want to listen to the app crashes and nothing plays. I need some help. I wiped my phone and re-installed the app to see if that would help and the issue did not resolve. Fri, 15 Mar 2013 18:22:01 +0000 http://help.rdio.com/customer/portal/questions/874515 I am wondering if this is normal but when I select to sync a song to my mobile then go into offline mode it does not appear in any list, the only way I can find it is by searching for it. I would assume that if songs are selected to be synced they would either go into my collections automatically or go into a separate offline playlist, otherwise its very hard to locate these song and its also annoying to have to select a song to be synced and to be put into my collections when both steps could be done with one action. Is this actually possible? I'm using iPhone 5 app version 2.1.3 Thanks Tue, 12 Mar 2013 21:02:52 +0000 http://help.rdio.com/customer/portal/questions/873916 I was kind of excited today when an update for Rdio popped up on my ipad, offering "large album art." I had been missing the old ability to maximize my album art with the app. However, after downloading update, I still cant seem to do it. Am missing something obvious? Or did I do cartwheels today for nothing? Mon, 11 Mar 2013 23:26:04 +0000 http://help.rdio.com/customer/portal/questions/873322 Am I able to remove synced music in offline mode / is there an easy way to delete all synced music without going into the individual songs and selecting 'remove from iphone'? Mon, 11 Mar 2013 17:21:08 +0000 http://help.rdio.com/customer/portal/questions/870940 I am running out of room on my ipod and no where do I see how to sort by synced music so I can remove albums. Please advise. Mon, 11 Mar 2013 16:51:54 +0000 http://help.rdio.com/customer/portal/questions/870712 I am running two instances of RDIO: IPAD and PC. Normally the PC is the 'server' and the IPAD shows RDIO running on another device, which is perfect because I can now remote control the PC. But if you elect to listen to RDIO on the IPAD, then the roles reverse, the IPAD is now the server and the PC is now used to remotely control the IPAD .. which is not what I wanted. That is okay except that on the IPAD you can no longer switch it back to the PC being the server. The only way to do that is to go to the PC RDIO program and restart it. I think what is needed is the PC app to include a 'setting' whereby it will always be a server and not switch to a client automatically. I guess there would be instances where you want the PC to remote control another PC or IPAD playing RDIO, but normally the PC would always be the server. Or, we need a button added to the IPAD app where the IPAD could elect to be a server or a client. Meaning, if the client button is pressed, it will look for a server out there. Mon, 11 Mar 2013 16:53:32 +0000 http://help.rdio.com/customer/portal/questions/870687 I have IRunner installed on my phone. I am trying to access the songs I have on Rdio but I cannot seem to link the two apps. Is there a way to use them together? Or, can I transfer songs from my Rdio collection to my computer playlist? Sun, 10 Mar 2013 03:30:52 +0000 http://help.rdio.com/customer/portal/questions/868895 Well aside from the constant issues I am having with rdio freezing while playing through my car stereo, artists being removed constantly and the loss of your BEST feature "recommended artists" I am ready to jump ship the second spotify releases in Canada. To console an avid user I need a human response as to a time frame for the recommended artist feature. If you guys can only say wait for it with no estimation date then I'm out, I have seen responses for a year on this and nothing yet. Please know this will be a loss of a customer to your direct competition. Sat, 09 Mar 2013 01:53:31 +0000 http://help.rdio.com/customer/portal/questions/867684 Could you add these features? - add an option to NOT play next album in the queue (as sometimes people may like going to sleep to nice music ;-) - add "move to top" or "play next" as an option on mobile - make play button a little bigger - make HOLD to see album info a little shorter do these sound like good options? Thu, 07 Mar 2013 23:32:06 +0000 http://help.rdio.com/customer/portal/questions/864915 How do I remove a playlist from offline mode if I have already removed it from my online mode? Thu, 07 Mar 2013 18:45:59 +0000 http://help.rdio.com/customer/portal/questions/864458 Does anyone know why the Rdio app isn't full screen when playing on Pioneer's Appradio with an iPhone 5? I have the HDMI setup that Pioneer recommends to make Appradio work with the iPhone 5. Thanks. BTW, thanks for supporting Appradio and making touch functions work from the screen! Fri, 08 Mar 2013 00:14:14 +0000 http://help.rdio.com/customer/portal/questions/862338 I am trying to set up a family plan with my daughter but every time i send her the invitation she doesn't get the email for a few hours and when she finally goes to accept the invite it say the invitation has expired. Is there another way of setting up the family plan link? We are trying to do this or safari. Sun, 03 Mar 2013 21:40:30 +0000 http://help.rdio.com/customer/portal/questions/854483 Hello - curious as to whether or not hooking into the native iOS music app to show your local media in Rdio has made it onto the roadmap yet. I've checked in on many a thread on ths topic and they all seem to indicate this is something the Rdio team is still gauging interest on but otherwise hasn't made it onto the feature roadmap. I love Rdio, like everyone else that has brought this up. The continued lack of this feature, though, is kind of crazy. People want to use the Rdio app for 100% of their music listening( a testament to the generally great design and user experience) even in those cases where they'd have to supplement the Rdio collection with their previously/alternatively purchased content. The 'overhead/metadata' boilerplate answer that's been floating around on these threads for a year and a half now is valid, but it can't be unsolvable. Give us some basic functionality, even if its just a potentially unruly 'device media' section that we can at least use to pull in items onto our playlists, but it otherwise isn't integrated into the Collection. Something, anything! Thanks, Dan Sun, 03 Mar 2013 22:54:09 +0000 http://help.rdio.com/customer/portal/questions/854044 I have an Ipod, everytime I have to sync it due to a software update or it requires it due to the length of time since the last sync it takes almost all night to download my 4 playlists. I checked my service and it is operating at full speed I am on DSL, my provider suggests that it may the server at RDIO that is the problem, has anyone else experienced this ? I have updated both my Ipod and Rdio to the latest software versions. thank you Thu, 28 Feb 2013 01:16:03 +0000 http://help.rdio.com/customer/portal/questions/845520 Hello! Tonight I subscribed through my iPad via iTunes for the Unlimited plan. I got an email from Apply confirming the subscription and I can see it in there when I go to acc / manage. However, the app hasn't updated to reflect the payment - I'm still getting 30 second clips?! I logged online on my laptop - same problem with the 30s clips - also noticed it was asking me to subscribe! So I subscribed AGAIN, this time via Paypal, and still.. nothing has changed. It's like you guys don't want my cash ;) Please can you tell me what's going on? I don't want to be paying twice, for literally nothing. Thanks! Emma Wed, 27 Feb 2013 22:46:43 +0000 http://help.rdio.com/customer/portal/questions/836573 I've sync'd a large amount of music to my iphone 4s, while the songs are on my device and play on my own station when I'm offline, only a small portion of the artist/albums show in my collection. To play those 'missing' artists/albumsI have to go on-line, play the album and then go offline. That artist/album will play when I go offline, but the artist still does not show up in my collection so I can not select another album from my collection without going back online. To unistall and reinstall app would take significant time as I have spent months downloading my collection, is there a fix? Sun, 24 Feb 2013 01:31:38 +0000 http://help.rdio.com/customer/portal/questions/835377