http://help.rdio.com/customer/portal/topics/27779-windows-desktop Windows Desktop articles I can't seem to get an answer to whether I can sync rdio music to a SD memory card? Thu, 16 May 2013 20:32:36 +0000 http://help.rdio.com/customer/portal/questions/1068393 Hi! I use the Rdio app in Windows 7. I've used the app for about 2 months and I've had no problems before, but now I can't get the app to open today. Each I try to open it, the wheel spins for a bit and then it says "Error - 101 when loading url http://www.rdio.com." While I can't open the app, Rdio is working fine in Firefox. How can I get the app back? Fri, 17 May 2013 19:23:05 +0000 http://help.rdio.com/customer/portal/questions/1068312 Why can't i download songs onto my desktop like rhapsody? When my kids are playing Xbox Live and i'm on my tablet i like to play downloaded tracks (read no skipping) through my home PC. Also, when i'm just working on my desktop i like to listen to downloaded albums while i'm working. i hate it that i hear a slight pause or skip every time i hit the "search" button or even drag and paste or edit my excel programs. Downloaded songs just play seamless. I still have to log onto rhapsody to license the songs; why can't i do this on rdio. I'm thinking about getting a mac mini but the mac doesn't support the rhapsody app so a genius told me about rdio. I'm in my 14 day trial but i wont go mac if i cant have rhapsody or the equivalent experience on rdio. Sun, 12 May 2013 21:21:35 +0000 http://help.rdio.com/customer/portal/questions/1051626 Hello, I get an all white screen on both the Windows Desktop version and the web version. On the desktop version I am able to login but once I sign in its just a a white space, however, when I click the mini player, I can see that. I just don't get anything on the web version. I've tried this on IE and Safari and get the same thing. I've cleared cache and updated flash and I've uninstalled and reinstalled 3 times...any other options? Thu, 09 May 2013 23:33:35 +0000 http://help.rdio.com/customer/portal/questions/1041357 i need the crossfade please...maybe a FEE OPTION guys...3.00us month...id buy today. love the ap... cheers...ed Wed, 08 May 2013 22:43:32 +0000 http://help.rdio.com/customer/portal/questions/1037602 I just joined Rdio a few days ago and just downloaded the application for Windows 8 Pro x64 and the application crashed once. I pulled the details out of the event viewer, not sure how to report bugs so posting here. Faulting application name: Rdio.exe, version: 0.0.0.0, time stamp: 0x5142479f Faulting module name: libcef.dll, version: 1.1364.1123.0, time stamp: 0x5135c6a7 Exception code: 0xc0000005 Fault offset: 0x00dedd03 Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 Faulting package full name: %14 Faulting package-relative application ID: %15 Error Report: Fault bucket -825338137, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Rdio.exe P2: 0.0.0.0 P3: 5142479f P4: libcef.dll P5: 1.1364.1123.0 P6: 5135c6a7 P7: c0000005 P8: 00dedd03 P9: P10: Attached files: C:\Users\User\AppData\Local\Temp\WER1A41.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Rdio.exe_7c4ae0e454f16aa946e2557f4d352ed3a7cb5f79_32646507 Analysis symbol: Rechecking for solution: 0 Report Id: 4ab98e9e-b04d-11e2-be7e-00e04d796a1e Report Status: 16 Hashed bucket: dccf75ef16e8d0fbbf4d58ea26102bdb Other than that I'm enjoying Rdio. Sun, 28 Apr 2013 23:55:38 +0000 http://help.rdio.com/customer/portal/questions/1004280 Is there a plug in for Windows Media center? I ' ve got Window 7 Home Premium. Sat, 27 Apr 2013 21:09:13 +0000 http://help.rdio.com/customer/portal/questions/998734 For some reason i can't find the "mini player " mode which i believed was accessed from the Windows Desktop (maybe the web player as well). Where can i find it? Thanks Mathias Fri, 26 Apr 2013 23:31:37 +0000 http://help.rdio.com/customer/portal/questions/997249 I love what you are doing with the mobile app on iOS but the desktop client is starting to look stale. When I go to an album's page the artwork is tiny but there are miles of empty space in the song list. Do you guys have a refresh in the works for the windows client? I'm sick of seeing this: http://i.imgur.com/d8XOxJG.png Fri, 26 Apr 2013 01:43:22 +0000 http://help.rdio.com/customer/portal/questions/992239 This appears to be a recurring issue as searching help has turned up others who have had the same problem. I'm a new user and just installed the RDIO windows desktop application (Windows 7, Chrome). After providing my login details the app correctly logs in, but the window stays the size of the login box and I'm unable to interact with it at all. rdio.log (AppData/Local/Rdio) contains the following dump: http://pastebin.com/FXVt3y3L Tue, 23 Apr 2013 00:43:06 +0000 http://help.rdio.com/customer/portal/questions/984273 When I start the rdio desktop program, the window size stays the same as when it logs in. I can't do anything and can't see any way to re size it. Is their any ways to fix the problem? I'm on windows 7. Tue, 23 Apr 2013 01:03:14 +0000 http://help.rdio.com/customer/portal/questions/984215 When I log in, my Rdio window goes to the small window you'd see when you log in. Once it authenticates, the window doesn't expand/maximize, and I cannot resize it. See the link below for an explanation. How can I fix this issue? I'm on Windows 7 Pro 64-bit. It's likely irrelevant, but my primary browser is Google Chrome, updated to the latest version. This issue has only started happening today. Link: http://i.imgur.com/LhwTpMD.png Tue, 23 Apr 2013 01:01:36 +0000 http://help.rdio.com/customer/portal/questions/984208 I looked at the discussion in the FAQ. Nothing suggested worked. This should be simple. It AINT!!! Unless someone gives me a simple way to clear my queue -- I'm outta here. How do I cancel my subscription? Fri, 17 May 2013 15:30:13 +0000 http://help.rdio.com/customer/portal/questions/980908 Never received 6 month free music More like5 days free, then music plays for 30 Seconds then changes to next song. yahoo brower. window7 Sun, 21 Apr 2013 22:36:53 +0000 http://help.rdio.com/customer/portal/questions/980404 Every other song seems to play about half-way through before it pauses and restarts the same song. I am using Google Chrome from my PC. Other issues include pauses in the middle of songs before resuming (less frequent). Sat, 20 Apr 2013 20:12:38 +0000 http://help.rdio.com/customer/portal/questions/974588 Description: Stopped working Problem signature: Problem Event Name: APPCRASH Application Name: Rdio.exe Application Version: 0.0.0.0 Application Timestamp: 5142479f Fault Module Name: AppProfiles.dll Fault Module Version: 1.0.5.5 Fault Module Timestamp: 5168b1a4 Exception Code: c0000005 Exception Offset: 0002ec00 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Thu, 02 May 2013 22:40:19 +0000 http://help.rdio.com/customer/portal/questions/966340 I know this is an error that pops up a lot, and I've seen all the 'fixes'. Reinstall .Net 3.5, uninstall the app, clear out app/localdata folder. None of it works. I'm trying to install Rdio on a Windows 8 machine. After the installer downloads, it immediately goes to "application cannot be started". Here's the dump. PLATFORM VERSION INFO Windows : 6.2.9200.0 (Win32NT) Common Language Runtime : 4.0.30319.18033 System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL clr.dll : 4.0.30319.18033 built by: FX45RTMGDR dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL dfshim.dll : 4.0.41209.0 (Main.041209-0000) SOURCES Deployment url : file:///C:/Users/Mike/Downloads/Rdio%20(6).application Deployment Provider url : http://www.rdio.com/media/static/desktop/win/Rdio.application Server : nginx/1.2.4 Application url : http://www.rdio.com/media/static/desktop/win/Application%20Files/Rdio_1_12_0_0/Rdio.exe.manifest Server : nginx/1.2.4 IDENTITIES Deployment Identity : Rdio.application, Version=1.12.0.0, Culture=neutral, PublicKeyToken=f4cc712e539a123b, processorArchitecture=x86 Application Identity : Rdio.exe, Version=1.12.0.0, Culture=neutral, PublicKeyToken=f4cc712e539a123b, processorArchitecture=x86, type=win32 APPLICATION SUMMARY * Installable application. ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\Mike\Downloads\Rdio (6).application resulted in exception. Following failure messages were detected: + The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3) COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected. WARNINGS There were no warnings during this operation. OPERATION PROGRESS STATUS * [4/17/2013 2:48:58 PM] : Activation of C:\Users\Mike\Downloads\Rdio (6).application has started. * [4/17/2013 2:48:58 PM] : Processing of deployment manifest has successfully completed. * [4/17/2013 2:48:58 PM] : Installation of the application has started. * [4/17/2013 2:48:58 PM] : Processing of application manifest has successfully completed. * [4/17/2013 2:49:00 PM] : Request of trust and detection of platform is complete. * [4/17/2013 2:49:18 PM] : Downloading of subscription dependencies is complete. * [4/17/2013 2:49:18 PM] : Commit of the downloaded application has started. ERROR DETAILS Following errors were detected during this operation. * [4/17/2013 2:49:18 PM] System.Runtime.InteropServices.COMException - The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3) - Source: System.Deployment - Stack trace: at System.Deployment.Internal.Isolation.IStore.GetAssemblyInformation(UInt32 Flags, IDefinitionIdentity DefinitionIdentity, Guid& riid) at System.Deployment.Internal.Isolation.Store.GetAssemblyManifest(UInt32 Flags, IDefinitionIdentity DefinitionIdentity) at System.Deployment.Application.ComponentStore.GetSubscriptionStateInternal(DefinitionIdentity subId) at System.Deployment.Application.SubscriptionStore.GetSubscriptionStateInternal(SubscriptionState subState) at System.Deployment.Application.SubscriptionState.Validate() at System.Deployment.Application.ComponentStore.CollectCrossGroupApplications(Uri codebaseUri, DefinitionIdentity deploymentIdentity, Boolean& identityGroupFound, Boolean& locationGroupFound, String& identityGroupProductName) at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams) at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state) COMPONENT STORE TRANSACTION DETAILS No transaction information is available. Mon, 22 Apr 2013 17:06:22 +0000 http://help.rdio.com/customer/portal/questions/965313 my songs are not playing all the way way not Tue, 16 Apr 2013 17:00:09 +0000 http://help.rdio.com/customer/portal/questions/960787 Chrome, windows 7 I'm trying to import my spotify playlist to Rdio but I can't get it to work. I'm copy + paste my track http links into the textbox and then hit "Submit". Re/spin start loading and when it reaches 100% of the tracks it all disappears and all I see is the purple background. No playlists have been added to my account. I've tried to relog, reload and reboot without success. Am I missing a step? Do I need to be subscribed to get this to work? Tue, 16 Apr 2013 20:05:18 +0000 http://help.rdio.com/customer/portal/questions/960491 I purchases songs then it told me I needed the app. So I got the app, but now they still have not downloaded and I can not find them.Help Tue, 16 Apr 2013 01:14:27 +0000 http://help.rdio.com/customer/portal/questions/956898 Hey. I'd like to know if there's any notification system that works with Rdio. I've tried growl for windows and snarl, they don't work. Thanks. Sun, 05 May 2013 00:04:18 +0000 http://help.rdio.com/customer/portal/questions/954047 I am trying to make my password from the sign up email you sent me, but every time I click the create password button it says it's already been used. It hasn't. When I go to the windows app and click lost password, it says it will send an email, but it never does. I've been trying for 3 days. Please help! I can't sign in to my app if I don't have a password. Thank you! Allison Mon, 15 Apr 2013 01:06:08 +0000 http://help.rdio.com/customer/portal/questions/949254 I want to know how to just remove a playlist or album that is playing and there does not seem to be a simple way to do this. I found under the hidden freatures article thius: Holding down the Command (on Mac) or ALT (on PC) button when you click any of the buttons below will play the new thing, but also move the currently playing music down one slot in your Queue, and resume it when what you've clicked on finishes. if you do that the album or playtlsit then goes to the play later queu and you can remove it. it would be good to be able to do thiat wihout having to do ALT + play. any ideas? Sat, 13 Apr 2013 19:05:30 +0000 http://help.rdio.com/customer/portal/questions/944061 I couldn't figure out how to use the interface to force an update to the Windows Rdio application. To make things worse, I couldn't find out if this were even possible via the help system, which has an increidbly annoying any-words feature and thus is hard to find things. (Wake up: this in the Google age of web search, not the Yahoo dark ages! At the very least, add a search tips link.) So how can the update be forced? I was given the option to update but originally indicated not to update. Therefore, I know an update is available. Fri, 12 Apr 2013 19:13:26 +0000 http://help.rdio.com/customer/portal/questions/941636 I'm using a Windows 7 machine with Chrome 26.0.1410.43 and Flash 11.6.602.180. I pay for this service such that I can enjoy the music I like while at work. As of about a half hour ago, I can't do that. Fix it. Fri, 26 Apr 2013 03:25:26 +0000 http://help.rdio.com/customer/portal/questions/932733 how do i download a playlist on windows7 and sync to galaxy 3s Sat, 06 Apr 2013 20:19:29 +0000 http://help.rdio.com/customer/portal/questions/929092 I've purchased a few films on Vdio today. I know at the moment that it's only available to Rdio customers and will be opened to the public soon. But if I stop paying for Rdio will I be unable to access my films? Wed, 03 Apr 2013 22:13:49 +0000 http://help.rdio.com/customer/portal/questions/924050 Hi there, I really wanted to listen to artists similar to 'Two Door Cinema Club' and 'Artic Monkeys' but when I click the 'Play Radio' button on either artist's page, the 'now playing' bit at the bottom just says 'play something new'. The radio works on other artists that I've never played on rdio before. But it's so annoying! I want to listen to similar music styles as those two artists but it won't let me? Wed, 03 Apr 2013 21:26:36 +0000 http://help.rdio.com/customer/portal/questions/923846 I rarely had any issues with the Rdio Windows 7 desktop application up until the recent update. It crashes at least 5-6 times a day now (I use it for approx 8 hours straight at work). Is there anything happening to address this? Or are any other people experiencing the same issue? Wed, 03 Apr 2013 19:53:23 +0000 http://help.rdio.com/customer/portal/questions/923223 When the Windows desktop app first opens, the Search Bar is about three lines down and obscures the word 'Browse, the name of the artist/playlist, and the album art. As I make the window size wider, it shifts up slightly, and isn't as obtrusive - although it still obscures the album art. Then when the window is taking up about 3/4 of my screen, the search bar pops back to the top. Surely one of the following should happen: - Search bar should be reduced to fill the available space only, or should disappear under other components in the top bar - Window should remember it's size so next time it's opened the search bar isn't obscuring other parts of the application. I know this seems like a cosmetic thing, but it's quite annoying. I would also like to add my desire for a darker skin option. - even just a 'reverse' mode would be fine. I've left Spotify because their Windows app has gone all White and they are not listening to their customers at all. I see plenty of requests on RDIO for a darker skin option. Is this going to happen (Spotify just remain silent on the issue). Thu, 18 Apr 2013 21:50:46 +0000 http://help.rdio.com/customer/portal/questions/922754 how do i get where i need to be for the music? i am on my laptop. Sun, 12 May 2013 23:45:08 +0000 http://help.rdio.com/customer/portal/questions/917530 Hello Has anyone had the problem that when openin the app for desktop on windows it keeps like if the ctrl key has been pressed and rests in that state as long as you actually press several times both ctrl (left and right)? if someone heard of it please let me know because it is really annoying Fri, 29 Mar 2013 22:19:29 +0000 http://help.rdio.com/customer/portal/questions/915445 rdio says I can listen to my music off line.just by adding songs to my playlist.i do this.go off line.butt it tells me I havnt added a playlist.it does the same on my Samsung gallexy 2. any help will be appreciated. regards steve Fri, 29 Mar 2013 16:35:50 +0000 http://help.rdio.com/customer/portal/questions/914797 Hi All, I don't know if this is just a problem with my machine but here goes... When running the Rdio windows app on my Windows 8 machine, when I try to add a song that's playing (or not) to a play list via the little dropdown to the very right hand side of the song, the menu does not appear when I hover over the icon. If I move my mouse to the left, eventually the little icon appears active again. When I say active, the icon (a green checkmark and little inverted triangle) is surrounded by a little bubble. Has anyone else seen this? Thanks, Greg. Tech Details OS : Windows 8 64 bit Thu, 28 Mar 2013 18:13:14 +0000 http://help.rdio.com/customer/portal/questions/912036 I am a new subscriber, migrating from Spotify for privacy reasons. As I understand it, it is impossible to listen to playlists when offline on a laptop. This is unfortunate, and a step down from Spotify. It means that, unless one has a preferred mobile device, there is no reason to have an unlimited subscription - right? Alec Wed, 27 Mar 2013 15:20:47 +0000 http://help.rdio.com/customer/portal/questions/910415 My computer outputs 7.1 channels of PCM audio over an HDMI connection. When audio is played back through the Windows desktop app, the sounds are directed to all 7 speakers instead of just the front left and front right speakers. However the website (on Chrome) does not direct the sounds to all 7 speakers; it correctly directs the sound to only the front left and front right speakers. Is there a way to make the deskop app behave the same way? The HDMI is routed from a NVIDIA GeForce GTX 470 to an AV receiver. I'm running version 1.12 of the desktop app on a fully updated version of Windows 8. Mon, 25 Mar 2013 03:44:38 +0000 http://help.rdio.com/customer/portal/questions/903365 Hi, I moved from Spotify to Rdio as the first one is not currently available in Brazil (where I'm right now). Key flaws in Rdio that annoys me in the software are: - Loading symbol/ slow loading of playlists. Once I click on one of my playlists, there is a delay to load. Why that? Isn't just a list of links? In Spotify this is always instantaneous - Songs that don't play. Why is that happening? - Is there a way to change the "View mode" of playlists? I would like to have a List view instead of the small artwork besides every track. Like the one that we have when opening an specific album from an artist Best, Alex Wed, 03 Apr 2013 20:31:43 +0000 http://help.rdio.com/customer/portal/questions/900415 Certain songs are not playing when browsing. It seems all or most of the first cuts on an album will not play, as well as various numbered cuts. This happens in Firefox, Chrome, IE and Opera when tried. I use Windows 7 and all browsers are using the latest version. Annoying! Wed, 03 Apr 2013 20:43:19 +0000 http://help.rdio.com/customer/portal/questions/899331 This is how my app looks, how can i fix it? https://www.dropbox.com/s/o2ewmdrdhycxw6r/rdio.jpg Mon, 25 Mar 2013 04:37:25 +0000 http://help.rdio.com/customer/portal/questions/897640 These scroll bars are really awful, why are they so tiny and narrow?.. all people do is constantly scroll through lists, wouldn't it make sense to make that easy instead of really really difficult!? Wed, 20 Mar 2013 20:02:51 +0000 http://help.rdio.com/customer/portal/questions/896375 Over the past week my Rdio has been skipping a LOT. I'm using the desktop app. I've tried restarting Rdio and also restarting my computer and nothing seems to help! I'm using Windows XP. Mon, 06 May 2013 17:06:24 +0000 http://help.rdio.com/customer/portal/questions/895999 I get an error saying "Application cannot be started. Contact the application vendor", the details are: PLATFORM VERSION INFO Windows : 6.1.7601.65536 (Win32NT) Common Language Runtime : 4.0.30319.18034 System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL clr.dll : 4.0.30319.18034 built by: FX45RTMGDR dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL dfshim.dll : 4.0.41209.0 (Main.041209-0000) SOURCES Deployment url : file:///C:/Users/Kris/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/Rdio.appref-ms%7C ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\Kris\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Rdio.appref-ms| resulted in exception. Following failure messages were detected: + Value does not fall within the expected range. COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected. WARNINGS There were no warnings during this operation. OPERATION PROGRESS STATUS * [3/19/2013 7:56:41 PM] : Activation of C:\Users\Kris\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Rdio.appref-ms| has started. * [3/19/2013 7:56:41 PM] : Performing necessary update check as specified by the deployment. ERROR DETAILS Following errors were detected during this operation. * [3/19/2013 7:56:41 PM] System.ArgumentException - Value does not fall within the expected range. - Source: System.Deployment - Stack trace: at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation) at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state) COMPONENT STORE TRANSACTION DETAILS No transaction information is available. Thu, 21 Mar 2013 06:32:41 +0000 http://help.rdio.com/customer/portal/questions/894529 I've tested this issue across multiple browsers and it appears to be happening on a pretty regular basis now. Essentially, an album will be playing and get to a certain song and stop playing. It appears to be attempting to play it, but it won't. I can skip to another song and it will play just fine. Even if I go to a different album and play other music for awhile, as soon as I come back to that song it will still refuse to play. The other two users in my account have verified that this happens to them both at home and at work. I notice it at work and at home. Oddly, I can go to my iOS app and it will play, even when attached to the same network. As soon as I swap back to the Desktop/Web version, it won't play. I found a few other discussions that seemed very vaguely related, but none of the presented solutions worked. I am running the latest version of Flash and tried the debug test at (http://player.bitgravity.com/debug/) which returned Success for all. System specs: Windows: Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601) Memory (RAM): 12286 MB CPU Info: Intel(R) Xeon(R) CPU E5606 @ 2.13GHz CPU Speed: 2125.7 MHz Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller Hard Disks - Free: 309.1GB Google Chrome Version: 25.0.1364.172 m Firefox Version: 19.0.2 IE Version: 9.10.9200.16521 Let me know if you need any other specs. (This just happened to three other songs while I was writing this.) Thu, 21 Mar 2013 18:16:00 +0000 http://help.rdio.com/customer/portal/questions/890456 Hi there, I have tried to protect my account details etc by choosing the "set account to protected" option in "Settings" but it does not work. Any ideas? Regards, Kabby :-) Wed, 08 May 2013 00:25:55 +0000 http://help.rdio.com/customer/portal/questions/889066 So far I have not found a way to browse by genre, which I like to do! Please consider adding this feature in the future. I probably will not upgrade beyond my free status without this feature because it can be found in similar services. Thanks (windows 7 laptop 64bit; google chrome) Wed, 13 Mar 2013 17:09:02 +0000 http://help.rdio.com/customer/portal/questions/878241 When you playing a song from a playlist is there anyway to view a larger version of the album artwork? On the desktop its about the size of your fingernail. But on the Android version, it displays much larger, about the size of a matchbook. Tue, 12 Mar 2013 17:29:18 +0000 http://help.rdio.com/customer/portal/questions/873588 Why I don't hear any music from my playlists? Mon, 11 Mar 2013 17:55:52 +0000 http://help.rdio.com/customer/portal/questions/871967 how can i download and burn my playlist on to a cd Fri, 03 May 2013 15:21:28 +0000 http://help.rdio.com/customer/portal/questions/863185 Music stops playing on all both web (in Chrome) and Windows application (on Win 7)? It's been doing it for a few months and seems to be getting worse . . . or maybe I'm just getting more frustrated : ) Any thoughts on how to fix this? Thanks, Blake Thu, 07 Mar 2013 01:37:00 +0000 http://help.rdio.com/customer/portal/questions/862712 I have, like many others, been having the issue of my music cutting out several times during a song for lengthy periods. The same thing happens regardless of what I'm using - android app, windows app, Chrome, Firefox or IE - they all do the same thing. I've searched for a solution and attempted each of the things that have been suggested but it has gotten progressively worse rather than better. As I search the help center, I see this issue goes back a year or so but no solution rather than a few basic trouble shooting tips has been given. I'm pretty sure another day of this will have me cancelling my account as I'm paying for a service that does nothing more than cause me endless frustration. Wed, 06 Mar 2013 23:27:23 +0000 http://help.rdio.com/customer/portal/questions/861805 After adding to my collection for my own library I find many "unavailable in your area" albums. Can i prevent them from showing up? I find that even if I remove them they will be there next time I update from library. Windows 7 laptop synced to Kobo Arc android and samsung S111 phone Wed, 06 Mar 2013 17:13:49 +0000 http://help.rdio.com/customer/portal/questions/860725 I followed a thread on how to do this (remove an album from my collection) but it did not work for me. I am using Windows 7 64 bit with the Chrome browser, latest version I presume. I tried quite a few things (clicking and right clicking) but never saw an option for deleting an album from collection. Any help would be much appreciated. Thu, 28 Feb 2013 17:56:23 +0000 http://help.rdio.com/customer/portal/questions/847140 Hello, when i signed up on rdio i did it through my Facebook-account. Now i cannot login on the website unless i use the "facebook"-login button. Since there is no facebook-login-button on the Windows Desktop App, I'm not able to login What to do? Thu, 28 Feb 2013 22:55:34 +0000 http://help.rdio.com/customer/portal/questions/844091 Is there a way to to have a song NOT repeat within a certain period of time after it's been played? I listen to my collection station throughout the day, and the repeats are incredibly annoying. For example, I just started listening today, and I heard "Falling" by Florence & The Machine 30 minutes ago...and again 3 minutes ago. It would be great if I could somehow stop that from happening. I'm listening to Rdio on my desktop (Windows 7) via Chrome. Thanks. Thu, 11 Apr 2013 21:35:03 +0000 http://help.rdio.com/customer/portal/questions/830795 I have Windows XP. Whe trying to download the Rdio desktop app a window opens showing the app/program script instead. Thu, 21 Feb 2013 20:18:35 +0000 http://help.rdio.com/customer/portal/questions/830590 Fresh Install of the App (only to download purchased mp3s) and App Won't Launch! Running Windows 7 (64-bit) and Kaspersky Anti Virus. Added rdio app to the exceptions list, so that Kaspersky wouldn't block the app. Still no luck. App tries to launch, an arrow starts spinning, then the app disappears and won't launch. Can't download the purchased songs, and I'm guessing that the charge is pending on my credit card. Don't really want the app -- will listen to rdio via Chrome. Any way to get the purchased mp3s without the app? If not, anyone have a workaround so that I can get the app to launch successfully? Tried uninstalling the app and a fresh re-install, but no luck. Thanks for any help you can provide. Tue, 26 Feb 2013 00:21:37 +0000 http://help.rdio.com/customer/portal/questions/829291 See a screenshot at http://imgur.com/178q97a I have seen this problem on Windows Vista, 7, and 8. To reproduce: 1. Right click the Desktop and select 'Personalize'. 2. In the window that pops up, select 'Display' on the left. 3. Choose 'Medium' (125%) or Larger (150%) 4. Log out of Windows and log back in to apply the settings. 5. Start Rdio, and you will see that it does not display correctly. I use Rdio on a PC which is connected to a TV, and it can be difficult to see text and other things on the screen if I don't increase the size of the interface. I expect it's also difficult for users that have poor vision. Wed, 20 Feb 2013 17:57:34 +0000 http://help.rdio.com/customer/portal/questions/826099 I just want to cancel account cannot do under subscription cannot see cancel button on my desktop on your app. Please cancel my account and refund my credit card. why is this so hard to cancel? I should be able to cancel with any browser. please just cancel my account I am not happy with this service this is my second request. i just want it cancelled period. Mon, 20 May 2013 01:38:32 +0000 http://help.rdio.com/customer/portal/questions/818435 I do not like this service and cannot unsubscribe or delete . when i go into subscription the option at bottom to cancel account is not visible , I cannot scroll to right . I also cannot delete queue to get to information . Please cancel may account Sun, 19 May 2013 03:37:22 +0000 http://help.rdio.com/customer/portal/questions/818087 I have a very large collection from using the automatch feature. I also have a very large playlist that I typically use. If I delete the collection, to bring the playlist in as my only collection items for easier filtering, will it also delete my playlist? I have nothing synced to my phone so I'm not worried about having to resync. Let me know if the question or intent is not clear and I can try to restate it more succinctly. Thanks. Fri, 15 Feb 2013 22:15:26 +0000 http://help.rdio.com/customer/portal/questions/816177 Is there anyway to have the desktop app support WASAPI? Directsound isn't very good; bitperfect would be much better. Does anyone know if there is a way to do this? Fri, 15 Feb 2013 17:23:51 +0000 http://help.rdio.com/customer/portal/questions/816097 When I attempt to add a song to a playlist using the desktop player from the playlist "Find a song to add to this playlist" search box on the playlist page, the resulting dropdown is unusable. It seems to fade into the background instead of the foreground. Here's a screenshot of what I'm talking about: https://docs.google.com/file/d/0ByR92uqHhiD1STJjd0x4Ym5DWVE/edit?usp=sharing I'm using the latest version of the Windows desktop Rdio player on Windows 7. I don't have the same issue from the web version of the player. Mon, 11 Feb 2013 22:28:35 +0000 http://help.rdio.com/customer/portal/questions/805515 After choosing music selection by category, how can you suffle the music? Mon, 11 Feb 2013 00:45:51 +0000 http://help.rdio.com/customer/portal/questions/802714 Can you guys work on a way to delete/validate adding duplicates. Thanks! Thu, 04 Apr 2013 19:19:37 +0000 http://help.rdio.com/customer/portal/questions/798747 I'd really like to see a stand alone app developed for Windows 8. Rdio works fine in the browser, but Windows 8 doesn't allow browsers to run in the background so consequently, music gets shut off whenever you minimize the browser or open another app. A full featured Rdio app would fix this and provide a good unified experience. Are there any plans to create a Windows Store App for Windows 8 in the works? Sat, 11 May 2013 22:00:19 +0000 http://help.rdio.com/customer/portal/questions/796859 The autocomplete dropdown shows up behind the playlist content: http://i.imgur.com/ZC9ZgfM.png Tue, 12 Feb 2013 17:58:40 +0000 http://help.rdio.com/customer/portal/questions/790902 I am new on rdio (on PC now) I seem to miss some queue buttons, for instance I can't seem to empty it... Any ways to present music by kind or search by kind, like world music etc ? I seem to like the comprehensive catalogue but find a hard way with the controls. Thanks for tips. Mon, 04 Feb 2013 18:45:59 +0000 http://help.rdio.com/customer/portal/questions/786890 Hello, Ever since updating to the latest version, my sidebar has been missing, as seen in the screenshots below. No matter how I try resizing the app the sidebar won't show like it's supposed to be. I'm using Windows 7. What could be wrong? https://www.dropbox.com/s/308znymxcd4vvfv/rdio1.jpg https://www.dropbox.com/s/nhr74tlqz08iyw0/rdio2.jpg Thu, 07 Feb 2013 12:57:05 +0000 http://help.rdio.com/customer/portal/questions/781247 A few days ago (update?) I noticed that none of my followers or people I'm following are showing up in the people sidebar. It used to show who was online/offline but now it shows no one whatsoever. Grrr... What's up? Win 7 Desktop All Browsers (current versions) Wed, 13 Feb 2013 19:50:58 +0000 http://help.rdio.com/customer/portal/questions/762490 Rdio has been working great until just today. Now all of a sudden, my desktop app window is too small to use. I cannot resize it or grab the edges (see attached pic). Any tips on how to fix it? http://i50.tinypic.com/xp5y6h.jpg Thanks! Wed, 24 Apr 2013 00:42:17 +0000 http://help.rdio.com/customer/portal/questions/761005 Worked fine even this morning, but just started it up and the app stays at the size of the initial login/loading window (tiny). There's no option to resize and the usual Win + up arrow shortcut won't maximize. I've done the usual restart computer, uninstall/reinstall, but no luck. Anything to be done? Tue, 23 Apr 2013 21:58:21 +0000 http://help.rdio.com/customer/portal/questions/760988 This is more of a feature request. Is there any way to make playlists searchable or organizable by artist or song or any method really. I have a large playlist that I would like to be able to sort and edit but it's a huge PITA to scroll through 500+ tunes looking for one artist or track inparticular. Something akin to the iTunes method would be great where you can sort by artist, track, date added etc. Mostly I'm talking about from a Windows desktop viewpoint but the iOS app could also benefit from this feature. One other item on the iOS app, is there anyway to switch off the mix in related artists feature on the radio stations? I can't see it and I have to toggle it from the PC if I want to change it. Thanks. Thu, 28 Mar 2013 22:36:44 +0000 http://help.rdio.com/customer/portal/questions/759743 Can You Use a flash Drive to download music from your playlist.? Tue, 22 Jan 2013 17:54:47 +0000 http://help.rdio.com/customer/portal/questions/759561 Application install fails with message "Application validation did not succeed" The following error report is generated: PLATFORM VERSION INFO Windows : 6.1.7601.65536 (Win32NT) Common Language Runtime : 4.0.30319.296 System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100) clr.dll : 4.0.30319.296 (RTMGDR.030319-2900) dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100) dfshim.dll : 4.0.31106.0 (Main.031106-0000) SOURCES Deployment url : http://www.rdio.com/media/static/desktop/win/Rdio.application Server : nginx/0.7.65 Deployment Provider url : http://www.rdio.com/media/static/desktop/win/Rdio.application Application url : http://www.rdio.com/media/static/desktop/win/Application%20Files/Rdio_1_11_0_0/Rdio.exe.manifest Server : nginx/0.7.65 IDENTITIES Deployment Identity : Rdio.application, Version=1.11.0.0, Culture=neutral, PublicKeyToken=f4cc712e539a123b, processorArchitecture=x86 Application Identity : Rdio.exe, Version=1.11.0.0, Culture=neutral, PublicKeyToken=f4cc712e539a123b, processorArchitecture=x86, type=win32 APPLICATION SUMMARY * Installable application. ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of http://www.rdio.com/media/static/desktop/win/Rdio.application resulted in exception. Following failure messages were detected: + File, gcswf32.dll, has a different computed hash than specified in manifest. ... Mon, 04 Mar 2013 19:32:09 +0000 http://help.rdio.com/customer/portal/questions/758790 I'm using Windows 8 64-bit, and sometimes when I resize the Rdio Desktop window, the app will crash. Especially when using a corner to resize, though it happens with all four edges and all four corners. During the resize I'll sometimes see the graphics in the window become skewed and corrupted. It doesn't happen instantly, and if you use the app without resizing it, or if you manage to resize it without it crashing, it works perfectly otherwise. All scrolls, animations, sound, etc work like they should. I've also noticed the subscribe button in the top bar isn't clickable. I'm using two 9600GT GeForce cards in SLI, and I've tried with SLI on and off. I can see that Rdio uses D3D9 in some capacity, as my Rivatuner software captures fps data when it's running. I've tried unloading all the gaming monitors/video enhancements/performance monitors to make sure they're not causing the issue. I'd like to send some logs or help capture other data to help you guys fix this. I can make it happen 100% of the time. I love Rdio, and I want to do all I can to help. It's made work so much easier for me. Wed, 06 Mar 2013 02:38:35 +0000 http://help.rdio.com/customer/portal/questions/744054 I see that Rdio does not publish these on streaming as it varies based on band width. What about purchased? I need to know before I buy a song I like. Sun, 19 May 2013 20:36:39 +0000 http://help.rdio.com/customer/portal/questions/743096 How can I show each album full screen on pc as it plays? Mon, 14 Jan 2013 17:20:59 +0000 http://help.rdio.com/customer/portal/questions/742458 It won't let me replay. I click the button but it doesn't do anything :( help please!!! I'm on my laptop. I have windows. Mon, 22 Apr 2013 02:55:27 +0000 http://help.rdio.com/customer/portal/questions/741441 when I go to log in it's just a blank white page, anything you can do about that today? Sat, 12 Jan 2013 23:22:38 +0000 http://help.rdio.com/customer/portal/questions/739327 I can't seem to get the songs in my queue to disappear after I click the "remove" button next to them as I'm playing a radio station. Any ideas/known issues? I'm on a Dell operating Windows XP Fri, 11 Jan 2013 20:48:56 +0000 http://help.rdio.com/customer/portal/questions/737564 Hi there, Any chance of us seeing an AirPlay button in Rdio desktop applications, as per MOG? Regards, Jamie Sun, 17 Feb 2013 04:36:47 +0000 http://help.rdio.com/customer/portal/questions/731554 I have rdio on my laptop and received a wireless box for christmas. Can or how can I setup my laptop to pair with the box to listen to music? Thanks, Wm Sat, 05 Jan 2013 23:42:51 +0000 http://help.rdio.com/customer/portal/questions/725608 Can't find the answer so I will ask. Are songs 'saved' in my collections located on my computer as mp3 files or or are they just playlists for online listening. No, I haven't paid for any songs yet as I have a trial account at the moment I am on a Windows 7 machine and am very new to this. Any help would be appreciated. Cheers Ben Fri, 04 Jan 2013 15:58:47 +0000 http://help.rdio.com/customer/portal/questions/722861 For a few weeks now I have had problems loading the rdio site to stream online. I am behind a large company's firewall/proxy, however I have not had problems in the past with it loading until just recently (maybe 3 weeks ago?). Did scripting on the site change? I know I have issues with scripts on occasion. I have tried loading it on Chrome, Firefox and IE 8 and all of them have the same problem. The browser acts like it is loading the site, but nothing actually loads. It leaves the page blank white and the status bar says "waiting for ak.rdio.com". Thu, 03 Jan 2013 17:01:23 +0000 http://help.rdio.com/customer/portal/questions/721319 How Can I view only synced collection in Windows desktop app as in iPhone app ? Thu, 03 Jan 2013 16:16:29 +0000 http://help.rdio.com/customer/portal/questions/719372 why did the links to my collection, artists, or friends stop working? Sun, 30 Dec 2012 23:42:32 +0000 http://help.rdio.com/customer/portal/questions/714774 i was wondering why my music didn't refresh for November or December? Tue, 22 Jan 2013 17:32:36 +0000 http://help.rdio.com/customer/portal/questions/714194 I have music on my computer that I would like to import to Rdio, but the "Match Collection" feature doesn't seem to be working for me, as it only imports a few songs rather than all of my music, which I have in folders under Libraries - Music - (Album Name) - (Song Name). I know in Spotify that users had the ability to choose where to import from, but it seems to me that this is not the case in Rdio. Is there a way to import my songs to Rdio so I do not have to open my Library on my computer to play my songs? Thanks. Wed, 15 May 2013 20:00:53 +0000 http://help.rdio.com/customer/portal/questions/712688 I love RDIO and its vast new release selections every week however the pauses between songs , gaps on a wide variety of platforms, IOS, Android (bot 2.2 and 4.x), and PC (XPsp3, Win7ultimate, Win8beta) and analysis with Wireshark from within the segment indicates the stream pauses originate with your server. Period. from 1 to 7 seconds duration backbone is 100baseTX, router is on DSL with Bell Canada at 4.7Mb down about 630Kb up, and there are no DNSresolving issues; the DSLAM streams very nicely at all times of the day, some issues during song stream with few RDIO program stutters- so the streaming is reliable. The pause song-gaps are annoying esp. when the content continues. So after about 6? months of subscription, I am asking if there have been any new developments(?). I have the latest PC client available; I gave up on mobile clients, Android and iOS and the like. I wanna stick with PC. I wanna stick with RDIO as the new release lists are quite good and even if some material is unavailable, it usually is available at a later time. PC DESKTOP APP WIN7 ULTIMATE (and several other OS) RDIO 1.11.0.0 latest near perfect DSL conditions near perfect segment no other issues with streaming national Canadian National ISP (Bell Canada) still issues between songs, pauses for between 700mS and about 7.5 Sec (at longest) ...i wish (PC RDIO app) had some cache action to cover the inter-song gaps... Thu, 27 Dec 2012 21:20:47 +0000 http://help.rdio.com/customer/portal/questions/711232 If I put my dpi settings at a 100% it fixes it but when i put it at the default 125% its all blurry. Is there a way to fix this. My laptop is running windows 8 and my graphics card is Nvidia GTX680m with integrated Intel HD Graphics. Sat, 12 Jan 2013 00:36:58 +0000 http://help.rdio.com/customer/portal/questions/708471 All my playlists have disappeared from the left hand column. Mon, 24 Dec 2012 19:53:11 +0000 http://help.rdio.com/customer/portal/questions/707267 Hi, so last.fm scrobbling from the website and android app works perfectly, but what about the windows app ? Last.fm scrobble for windows doesnt detect the rdio client as a media player so it wont scrobble, am i missing something ? is it not possible ? Thanks! Sat, 22 Dec 2012 19:08:38 +0000 http://help.rdio.com/customer/portal/questions/703808 Installed the Rdio app this morning on a Windows 7 64-bit machine and it won't play any music. The application loads no problem. But as soon as I click on Play it goes to 1 second and stops. Clicking play after that does nothing. I have the Rdio app installed on my Mac and I have no problems playing music. Any suggestions on how to get it to play on Windows? Thu, 27 Dec 2012 17:13:45 +0000 http://help.rdio.com/customer/portal/questions/699763 Hi, I'm trying to make a playlist on my office computer i have successfully done this in the past , but this time it doesn't seem to be saving the songs I select to go into the playlist, some seem to be in there and I get up to 30 ish songs but then I leave the playlist and go into my collection they are gone again??? Thu, 20 Dec 2012 16:47:25 +0000 http://help.rdio.com/customer/portal/questions/698447 windows 7 .... the app will no longer open? it just shows the loading thing and stays there till it freezes ( it started the week after i bought unlimited rdio .... Tue, 18 Dec 2012 15:47:40 +0000 http://help.rdio.com/customer/portal/questions/693758 I always browse by my favorite artists, or add songs to my playlist. The section to lookup a s ong to add to a playlist is gone, and the section to search is gone. Mon, 17 Dec 2012 17:13:20 +0000 http://help.rdio.com/customer/portal/questions/692087 I purchased an album and I want to burn a CD of that album to listen in the car. But I cannot figure out HOW to burn my purchased album into a CD. Sun, 16 Dec 2012 00:11:49 +0000 http://help.rdio.com/customer/portal/questions/690240 My collection is now full of songs and albums that have never been a part of any collection I ever had. Is there a way to delete an entire collection and start over. A number of these songs are synching to my android which is causing space problems on my droid. Sat, 15 Dec 2012 20:20:56 +0000 http://help.rdio.com/customer/portal/questions/690073 Hey there, I have WIndows 8 and have had it for some time and the windows desktop app has been working perfectly up until 2 days ago now when I open the app its just blank white and I can access the menu from the top right but doesnt change anything. Its like its not connecting to the Rdio servers. I have done a complete uninstall and reinstall and still the same issue. Any help would be greatly appreciated! Thu, 03 Jan 2013 17:16:43 +0000 http://help.rdio.com/customer/portal/questions/687962 it would be great to have multiple collections. for example, a collection that displays my favorite albums. you can do this with playlists, but you can only view those as a list of songs. I'd like to be able to have, for example, my top 20 albums from last year, viewable like a collection would be viewed (album covers) Mon, 10 Dec 2012 22:40:00 +0000 http://help.rdio.com/customer/portal/questions/681777